rd Line Support Engineer

3rd Line Support Engineer (EUC)

Location: Lincoln (Hybrid Working Available) Contract Type: Full-Time Salary - up to £35,000 DOE

Are you an experienced IT professional looking to take your career to the next level? We are seeking a 3rd Line Support Engineer with expertise in End User Computing (EUC) to join our Tech Services Team at Serco, supporting Lincolnshire County Council.

Key Responsibilities:

Provide expert technical support for end-user desktop, mobile, and cloud technologies.

Troubleshoot and resolve issues with Intune, Entra, and Defender within agreed SLAs.

Implement and configure technology solutions, ensuring security and operational efficiency.

Assist with escalations from BAU (Business as Usual) teams and mentor junior colleagues.

Collaborate with Security Operations (SOC) to remediate endpoint vulnerabilities.

Oversee monthly patching, ensuring system integrity and remediating failures.

Maintain up-to-date knowledge of Microsoft 365, Autopilot, Device Enrolment, and related technologies.

What We’re Looking For:

Proven experience in 3rd line support (or 2nd line support looking for career progression).

Strong expertise in Microsoft Endpoint Manager (MEM/Intune), Autopilot, and SCCM.

Experience managing IT infrastructure, ideally within public services.

Excellent troubleshooting, analytical, and customer service skills.

ITIL knowledge is desirable.

Ability to generate technical reports using Power BI and Excel.

Microsoft 365 Certified Modern Desktop Administrator Associate (preferred).

Must be BPSS cleared or willing to undergo clearance.

Why Join Us?

Hybrid working with flexibility.

Work on high-impact projects supporting public services.

Career progression opportunities within Serco.

A collaborative, supportive team environment.

If you’re ready to take on a challenging yet rewarding role in IT support, apply today and become a key part of our Tech Services Team!

Apply Now!

About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.