x7 IT Engineering Professional (Endeavour Sheffield, Sheffield, United Kingdom) reference: 806921202

Cloud Infrastructure Engineer: An In-Depth Opportunity Review at BT Group

Embark on a dynamic career path with BT Group as a Cloud Infrastructure Engineer. This role offers a unique opportunity to join a team that is not only at the forefront of innovation and collaboration but also instrumental in providing essential support and delivery within Business Managed Services (BMS). If you are an innovative, motivated, and passionate professional eager to make a significant impact, this position is designed for you.

Key Advantages for Candidates:

• Impactful Role in Critical Infrastructure: You will be a vital part of a team providing 24x7 2nd line support, ensuring the stability and performance of critical infrastructure and End User Computing. This is an opportunity to directly contribute to the secure connectivity and collaboration platforms relied upon by millions of businesses.
• Broad Technical Skill Development: The role offers exposure to and support for a comprehensive suite of technologies, fostering continuous growth and expertise. You'll work across:
  • Windows Server & Active Directory
  • Microsoft 365 (O365) & Cloud Platforms (Azure, AWS)
  • Virtualization technologies like Citrix, VMWare, & Nutanix
  This breadth of experience is invaluable for any Cloud Infrastructure Engineer's career trajectory.
• Commitment to Continuous Improvement & Learning: BT encourages knowledge sharing across BMS through continuous improvement processes and coaching. You'll also be expected to stay updated on emerging technologies, ensuring your skills remain cutting-edge.
• Comprehensive Benefits Package: BT offers an attractive and robust benefits package designed to support employee well-being and financial growth:
  • 10% on-target bonus potential
  • Generous BT Pension scheme (10% employer contribution)
  • 25 days annual leave, increasing with service
  • Wide range of flexible benefits (cycle to work, healthcare, season ticket loan)
  • World-class training and development opportunities
  • BT Shares Saving schemes and significant discounts on BT products and retail.
• Progressive Flexible Working Culture: Embrace a modern work environment with BT's hybrid working model, allowing 2 days of remote work per week. The company also openly encourages applications from those seeking job-share partnerships, reduced hours, or other flexible working arrangements, demonstrating a strong commitment to work-life balance.
• Inclusive and Diverse Workplace: BT champions diversity, inclusion, and making a positive societal impact. As part of this team, you will join an organization that celebrates difference, fosters innovation, and provides a platform to be your best, actively connecting for good by promoting digital inclusion and skills.

Important Considerations for Candidates:

• Mandatory Security Clearances: A crucial prerequisite for this role is the ability to obtain SC (Security Check) and N-PPV3 (Non-Police Personnel Vetting Level 3) clearances. This strictly requires UK citizenship and a continuous residency in the UK for the last 5 years. Candidates not meeting these specific criteria will unfortunately not be eligible.
• DuPont Shift Pattern: The role operates on a DuPont shift pattern. Prospective candidates are strongly advised to familiarise themselves thoroughly with this specific rotation before applying, as it involves a structured 24/7 schedule.
• 24x7 Support Responsibility: As a 2nd line support role, readiness to contribute to 24x7 coverage is essential. This demands strong ownership of performance and the ability to excel under pressure.
• ITIL Process Understanding: A solid understanding of Service Desk operations and ITIL (Information Technology Infrastructure Library) aligned processes is preferred, indicating a structured approach to IT service management.

Who Should Apply?

This opportunity is ideal for a driven Cloud Infrastructure Engineer with excellent 2nd line IT/technical support experience, a passion for collaboration, and a track record of delivering high-quality results. If you are eager to plan and execute complex changes, share technical knowledge, and continually grow your expertise in a fast-paced environment, this role offers significant scope.

BT Group emphasizes that they are committed to building a diverse, inclusive, and authentic workplace. They actively encourage applications even if your past experience doesn't perfectly align with every single requirement. If you are excited about this role and believe you can contribute, your application is highly valued.

Join BT Group and become part of a team that doesn't just manage technology but truly makes a significant impact on society and the future of business.