Accident Repair Advisor

​ Job reference 323137 Accident Repair Advisor Salary from £25,721, 22 days annual leave plus bank holidays rising with serve and a company pension scheme with highly competitive contribution rates Permanent, Full time Future Walk, S49 1PF

Royal Mail is looking to add an Accident Repair Advisor to our team. Working in the Fleet department, you will be responsible for communicating between Support Accident engineers in order to maintain the smooth running of Royal Mail Vehicles.

About the Role

You will support RMG and its customers with 3rd party damage claims to reduce risk and costs to RMG. You'll manage VOR reports and M5 data entry for our customers and offer accident-related queries to internal fleet and wider RMG teams when required. You'll maintain our customer databases and create work orders, whilst managing a day-to-day email inbox in which you'll answer varied queries. From here you'll be able to support accident engineers when required and regularly chase suppliers for repair and supply updates.

About You

To be a success in this role you will need to have experience in accident repairs environments such as a Claims Handler or similar. Experience of the Accident repair process is also desirable. You should also be able to demonstrate:

• A great phone manner with the ability to build rapport and show empathy with strong listening and questioning skills • Being a problem solver who thinks outside the box • Experience of being able to deliver a fantastic customer service • A positive, can-do attitude with the ability to have difficult conversations and overcome objections with the ability to influence others and make decisions independently • Good Excel knowledge or similar. • Excellent time management.

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave • Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*. • Supportive and generous company sick pay • Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone. *Available only to perm employees

Next Steps

The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions. We plan to hold interviews on w/c 31st March at Future Walk.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 23rd March. Please note, this advert may close early if the appropriate number of applications has been reached.

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