Accommodation Services Commerical Manager

The University of West London (UWL) is ranked as 41st in the UK in The Guardian University Guide 2026 and is the 1st London modern* university in The Times/The Sunday Times Good University Guide 2026. We are also the Number 1 London university for overall student satisfaction in the National Student Survey 2025**. The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate the diversity of our staff and promote our values in practice through our commitment to inclusivity, progression, and success.  

* A modern university is a university established in 1992, or after. Excluding specialist providers. 

** Calculated as the average of all questions, using registered populations. 

The Department 

To assist in the day-to-day operation of the University Accommodation Services Department. To provide excellent customer service and tenancy management services to students living in third-party student accommodation. To provide administrative and process support to ensure the effective and efficient operation of the department and to liaise with colleagues across the University to deliver the best possible service to students 

The Role  

To proactively manage the provision of Accommodation Services for the University of West London (UWL) student population and other tenants. This includes securing a sufficient and appropriate supply of accommodation to meet demand, ensuring quality and compliance standards, negotiating contracts, protecting income streams, and maintaining the commercial viability of the service. The role is also responsible for overseeing the student accommodation journey, ensuring a positive experience that enhances student satisfaction and preserves the University’s reputation. 

As support may be needed outside of normal working hours the post holder will be required to work in a flexible way (including some weekend and evening work). The peak hours for this role will be July-October. 

The Person 

Educated to degree level or have demonstrable equivalent work experience. Experience of student accommodation or private property management. Understanding of cross-cultural awareness working in a diverse community. Excellent interpersonal, communication and customer service skills. Ability to work under pressure and meet tight deadlines. Intermediate knowledge of Microsoft Excel, Excellent problem-solving ability and analytical skills. Ability to work within a team effectively 

How to Apply  

To apply click on ‘Apply Online’ and fill out the application form. Further information about the application process can be found here: https://jobs.uwl.ac.uk/display.aspx?id=1253&pid=0  

Please email [email protected] if you need any assistance with the application process. 

Interviews are expected to be held in the week commencing 26 January 2026.  

Please note that we do not reimburse travel expenses for job interviews. 

For informal enquiries about the position please contact Munawar Ahmad, Head of Accommodation Services, [email protected]  

Additional Information  

Read more about working at the University of West London at https://www.uwl.ac.uk/about-us/how-university-works/why-work-uwl 

Our department/school is under-represented in terms of staff from minority ethnic backgrounds, of LGBT+ identities, and with disabilities. UWL is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter, and is a Disability Confident Employer. We welcome applications from all sections of the community, particularly those mentioned above to increase diversity in our workforce. 

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.  

Please be advised that it is expected that appointment within a grade will normally be at the minimum point. 

Previous applicants for this post need not apply again. 

A Standard DBS Certificate is required for this post (to be undertaken upon appointment). 

This position does not meet the University criteria for Skilled Worker sponsorship. 

We will intermittently review the applications as part of this open advert, therefore if successful, you will be shortlisted and contacted at any time.  

The University of West London reserves the right to close the role prior to this date should a suitable applicant be found.

Closing Date: 19 Jan 2026

Department: Management & Professional

Salary: £42,609 to £51,525 per annum