Admissions Enquiries Advisor

About the University

We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.

About the College/Department

The Registry support all aspects of the student journey, right from initial enquiry and application, all the way through to final award and student completion. We strive to provide an outstanding service to all our users and to be thought leaders in our fields of expertise, developing research informed practise. Registry teams work collaboratively with stakeholders to deliver a high-performance culture that promotes wellbeing, diversity and opportunity for all, supporting excellent student experience.

The Admissions team provides a vital service to support the University in meeting its target for UK and International recruitment across all undergraduate and postgraduate programmes and courses.  

The University is committed to providing an inclusive student experience, which offers all students the opportunity to achieve to their full potential.

About the Role

This role will focus on managing applicant enquiries, ensuring that information and guidance is accurate, timely and aligned with the admissions strategy and policies set out for the recruitment cycle. This will entail meeting Key Performance Indicators (KPIs) such as turnaround times and managing high and unpredictable volumes of enquiries during peak periods. 

About You

You will be customer service focused with the ability to deal with all enquiries relating to admissions and the progress of applications across a range of programmes and modes of study including undergraduate and postgraduate taught programmes. This will require the delivery of accurate advice and guidance to applicants, their families and other stakeholders ensuring that the service provided is delivered in a professional, efficient, sensitive, and courteous manner whether they are in person, by telephone or by email.

Benefits

Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)Local Government Pension SchemeSuite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance ProgrammeAccess to a variety of staff discounts at high street retailersDiscounted onsite gymCycle to Work schemeA flexible working environmentA commitment to personal and professional development

Key Contact

For further information and informal enquiries regarding the role, please contact Gemma Plant, Admissions Enquiries Manager via g.plant@derby.ac.uk

For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk

Important Information 

The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.

Please visit our website for more information.

The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody's concern.

Please find our Safeguarding pages including our Safeguarding Policy here.

Closing Date: 29 May 2025

Area: Administrative Support

Salary: £25,698 to £26,875 per annum (for exceptional performers, there is scope for further progression up to £30,907 per annum)