Customer Service Advisor (Stoke Contact Centre, Stoke-On-Trent, United Kingdom) reference: 817246602

Explore a Flexible & Rewarding Career as a Service Guide with EE in Stoke

Are you looking for a career opportunity that values your problem-solving abilities and offers genuine flexibility? EE is seeking dedicated individuals to join their Home Connections Team in Stoke as a Service Guide. This role presents a fantastic entry point into the telecommunications industry, backed by comprehensive support and an impressive benefits package.

Advantages for Potential Candidates:

• Exceptional Flexibility: This part-time role is designed to integrate seamlessly with your life. With an early shift pattern (earliest start 8 am) and working days ranging from Tuesdays to Saturdays, you can choose to work 3, 4, or 5 days a week, totaling between 20 to 30 hours. EE emphasizes work-life balance, offering the unique ability to schedule your own breaks, bank time, and even the option of occasional home working, ensuring you can manage personal commitments without compromise.
• Inclusive Hiring & Career Growth: No prior specific experience in customer service? No problem. EE prioritizes transferable skills like problem-solving, a natural helpfulness, a calm demeanor, and the ability to build relationships. If you enjoy gaming or tinkering with technology, these skills are highly valued! You’ll receive tailored training and meaningful support, empowering you to build a lasting career and carve your own professional path within the company.
• Competitive Compensation & Robust Benefits: Beyond an attractive hourly rate of £13.78, EE offers a market-leading benefits package designed to support you and your family:
  • Significant Discounts: Enjoy huge savings on EE & BT mobile and broadband products.
  • Health & Wellness: Access an Online GP 24/7 via telephone or video for you and your immediate family, fully funded. Optional Private Healthcare and Dental plans are also available.
  • Generous Leave Policies: Benefit from market-leading paid carer’s leave (up to 2 weeks) and equalized family leave, offering all parents 18 weeks full pay and 8 weeks half pay in the first year.
  • Community Engagement: Participate in volunteering days, allowing you to give back to your local community.
• Supportive Team Culture: Join a vibrant team environment where support is a core value. EE fosters a culture where colleagues are genuinely supported to succeed and thrive.

Key Considerations for Your Career Path:

• Location: This opportunity is based in Stoke, requiring a commute to the office for your shifts, with the occasional home working option.
• Customer Interaction Focus: As a Service Guide, you will be primarily engaging with customers over the phone, assisting them with initial product and service connections, in-home setup, and billing queries. A comfort with phone-based communication and a passion for helping others are essential.
• Shift Pattern: While flexible, the core shift pattern includes an earliest start of 8 am and covers days between Tuesday and Saturday. Candidates should ensure this aligns with their lifestyle and preferences.
• Problem-Solving Mindset: The role actively seeks individuals who enjoy solving problems. If you have a knack for troubleshooting or enjoy understanding how things work, your skills will be highly valued here.

This Service Guide role with EE in Stoke is more than just a job; it's an invitation to join a forward-thinking company that invests in its people. With unparalleled flexibility, comprehensive benefits, and a clear path for professional development, it’s an ideal opportunity for those looking to make a meaningful difference while balancing personal and professional aspirations.

What are you waiting for? If you're naturally helpful, calm, and ready to contribute your skills, explore this chance to build a lasting career with EE.