Analyst - Sparks Loyalty

An Exciting Opportunity for Analysts at the Forefront of Digital Transformation

Are you a data-driven problem solver with a passion for uncovering insights and driving business impact? If so, this Analyst role within M&S's dynamic digital and data team presents a compelling career advancement opportunity. This position is perfectly timed for individuals eager to contribute to a fundamental shift in how a beloved brand engages with its customers, both online and on the high street.

M&S is embarking on an ambitious journey to place digital and data at the core of its operations. This involves fostering a culture of continuous experimentation, innovation, and bold decision-making. You'll be joining a high-performing, cross-disciplinary team that brings together experts from data science, personalization, loyalty, digital products, customer experience, and technology. This collaborative environment is designed to propel M&S into a leading position in customer experience across all shopping channels.

Advantages for Potential Candidates:

• Shape the Future of Retail: Be a pivotal player in a significant digital transformation, contributing directly to how M&S innovates and interacts with its customers. This is a chance to be at the ground floor of impactful change.
• Unparalleled Learning & Development: M&S offers fantastic learning opportunities, a clear commitment to career progression, and the autonomy to innovate, explore, and challenge the status quo.
• Cross-Functional Collaboration: Work within a high-performing, cross-disciplinary team. This exposure to diverse expertise will broaden your skillset and understanding of business operations.
• Customer-Centric Impact: Directly influence customer engagement and loyalty by analyzing the behaviors and responses of M&S's valuable customer base, particularly Sparks members.
• Agile & Responsive Environment: Contribute to real-time decision-making by providing rapid, actionable insights to support trading and strategic initiatives.
• Empowerment Through Automation: Develop and deploy accessible dashboards and automated processes, enabling wider teams to leverage data effectively and freeing you to focus on deeper analysis and new discoveries.
• Comprehensive Benefits Package: Beyond a competitive salary, M&S offers a generous colleague discount, competitive holiday, bonus schemes, a defined contribution pension, and industry-leading parental policies.
• Wellbeing Support: Access to a 24/7 Virtual GP and broader wellbeing support demonstrates a commitment to employee health.
• Inclusive Culture: M&S is dedicated to building diverse and representative teams where everyone can thrive and bring their authentic selves to work.

Key Considerations for Your Career Path:

• Technical Proficiency: A strong foundation in SQL/PySpark, Python, and Power BI is essential. Candidates with experience in Synapse, Databricks, or APIs will find their skills highly valued.
• Statistical Acumen: A solid understanding of statistical techniques, including forecasting and regression, is critical for deriving meaningful insights from data.
• Analytical Curiosity: The role demands a genuine curiosity to investigate data in innovative ways and a dedication to uncovering valuable, customer-led insights.
• Communication Skills: The ability to translate complex analytical findings into clear, commercially relevant recommendations for various stakeholders is paramount.
• Numerate Background: A degree in a quantitative field such as Maths, Statistics, Economics, or Computer Science is a prerequisite, reflecting the analytical rigor required.
• Hybrid Working Model: The expectation of being in the office at least three days a week underscores M&S's belief in the power of in-person collaboration for skill development, creativity, and team connection.
• Problem-Solving Focus: A proactive and dedicated approach to problem-solving will be key to success in this role, as you'll be tasked with tackling complex business challenges through data analysis.

This Analyst position is more than just a job; it's an invitation to be part of a significant transformation within a heritage brand. If you are ready to leverage your analytical skills to drive innovation and enhance customer experiences, this role offers a remarkable platform for professional growth and impact.