Apprentice Customer Service Advisor Opportunity at EE

Embark on a rewarding career journey with EE as an Apprentice Customer Service Advisor. This full-time apprenticeship offers a fantastic opportunity for individuals looking to gain valuable skills and build a strong foundation in customer service within a leading telecommunications company.

Key Advantages for Aspiring Candidates:

• Exceptional Earning Potential: Begin with a competitive hourly rate of £11.09, translating to an annual salary of £21,620. This figure is set to increase to £25,684 upon successful completion of your apprenticeship, providing a clear financial growth trajectory.
• Industry-Recognized Qualification: Upon completion of the 15-month program, you will earn an NVQ Level 2 in Customer Service. This certification is a valuable asset, enhancing your employability and demonstrating a solid understanding of customer service principles.
• Exclusive Employee Benefits: EE values its team members and offers substantial discounts on mobile and broadband packages, starting at an attractive £10 per month. Furthermore, you'll enjoy discounts on a wide range of tech products, including smartwatches, speakers, TVs, gaming consoles, and subscriptions, making cutting-edge technology more accessible.
• Generous Referral Program: As an EE employee, you'll have the opportunity to share discount codes with friends and family, extending the benefits of being part of the EE community.
• Comprehensive Career Development: EE is committed to fostering your professional growth. You will receive dedicated support to carve out your own career path, with opportunities for advancement and skill development within the company.
• Health and Wellbeing Support: Access to a private GP service, available 24/7 for you and your immediate family, underscores EE's commitment to employee wellbeing.

What You'll Be Doing:

As a Customer Service Advisor, your primary role will involve engaging with customers over the phone, providing assistance with a variety of queries including billing, technical support, and general inquiries. This role is crucial in ensuring every customer interaction is a positive one, helping people stay connected. You will develop essential skills in active listening, problem-solving, relationship building, and delivering exceptional service.

Your Apprenticeship Journey:

The apprenticeship includes a structured 15-month NVQ Level 2 in Customer Service. EE provides comprehensive support throughout this period, including one dedicated study day per week, guidance from a college tutor, and additional coaching to build your confidence and competence.

Why Choose EE:

EE welcomes candidates with a positive attitude, a friendly voice, and a genuine willingness to learn. No prior experience is necessary; EE provides all the training you need to excel. The company is passionate about helping you kick-start your career and offers a dynamic environment where you can make friends, acquire new skills, and build confidence daily. EE champions inclusivity and embraces individuals from all backgrounds, ensuring everyone feels a sense of belonging.

Location:

Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

This apprenticeship represents an excellent stepping stone for individuals eager to enter the customer service sector and develop a successful career within a forward-thinking organization. If you're ready to make your mark and build your future, this is an opportunity not to be missed.