Network Operations Centre 24/7 Shift Lead

## Review: Network Operations Centre 24/7 Shift Lead Opportunity with Capita

Capita's Network Operations Centre (NOC) in Belfast presents a compelling opportunity for an experienced and proactive leader to join their vital 24/7 operations team. This role is not just about managing a shift; it's about being at the forefront of ensuring the seamless delivery of high-quality services, particularly for clients supporting critical national infrastructure.

For ambitious professionals seeking to elevate their career in a dynamic, technically challenging environment, this position offers significant advantages:

Key Advantages for Potential Candidates:

• Leadership Growth and Impact: As a NOC Shift Lead, you will have direct responsibility for overseeing a team, driving incident resolution, and ensuring service level agreements (SLAs) are consistently met. This is a prime opportunity to hone your leadership skills, make a tangible impact on service delivery, and gain valuable experience in managing complex operational environments.
• Exposure to Critical Infrastructure: Working with clients supporting national infrastructure means your daily tasks will have a direct and significant impact. This exposure is invaluable for career development, offering insights into high-stakes, mission-critical operations.
• Continuous Improvement and Process Ownership: The role actively encourages driving process improvements and identifying enhancements in network monitoring and operational processes. This empowers you to be a change agent, contributing to greater efficiency and effectiveness within the NOC.
• Professional Development and Learning: Capita emphasizes employee growth through its Learning Academy and apprenticeships, offering pathways to gain additional qualifications and expand your skillset. This commitment to learning ensures you can stay at the forefront of industry best practices.
• Diverse and Inclusive Culture: Capita actively promotes a diverse and inclusive workforce, welcoming applications from individuals of all backgrounds. The presence of Employee Network Groups provides a platform for connection, learning, and professional development within a supportive community.
• Comprehensive Benefits Package: Beyond the core responsibilities, Capita offers a competitive benefits package, including company-matched pensions, life assurance, generous parental leave, and opportunities for paid volunteering, contributing to a well-rounded employee experience.
• Security Clearance Development: The requirement for Security Clearance (SC minimum, NPPV3 preferred) signifies the sensitive nature of the work and offers a pathway to roles requiring higher levels of security vetting, a valuable asset for career progression in certain sectors.

Key Considerations for Your Career Path:

• Shift-Based Working: The role operates on a rolling 4-on, 4-off shift pattern, encompassing both day (7am-7pm) and night (7pm-7am) shifts. Candidates must be comfortable and prepared for this demanding but essential schedule.
• High-Pressure Environment: Operating within a 24/7 NOC supporting critical infrastructure means you will need to perform effectively under pressure, coordinate major incidents, and maintain business as usual (BAU) operations simultaneously. Strong problem-solving skills and a calm demeanor are essential.
• Technical and Leadership Acumen: The essential requirements highlight the need for proven technical leadership experience and the ability to manage third-party suppliers and escalations. Candidates should possess a strong understanding of ITIL frameworks and a demonstrable track record in meeting strict SLAs.
• Customer-Centric Approach: A commitment to customer excellence is paramount. This involves strong communication skills, maintaining regular updates to customers, and ensuring accurate system records, all of which are crucial for client satisfaction.
• Adaptability and Resilience: The role demands adaptability to changing demands and a high attention to detail. The ability to learn and apply new processes quickly will be key to success.

This NOC Shift Lead position at Capita offers a significant opportunity for seasoned professionals looking to lead, innovate, and contribute to the operational integrity of critical services. If you are a results-oriented leader with a passion for technology and a commitment to service excellence, this role could be the ideal next step in your career journey.