Asset Servicing Lead Analyst - Client Service, VP

The Market Operations Asset Servicing Group provides support to both the front and middle offices and interacts with many of the other operational functions that come under the wider Market Ops group.

The successful candidate will be a key member of the Asset Servicing department in London providing leadership and subject matter expertise in relation to Asset Servicing events.

Team/Function Overview:

Reporting directly into the Global Head of Client Service, daily oversight of all European (EMEA) Asset Servicing Prime client queries for Citis Global Markets Equity and Fixed Income business. In addition to escalations from OCRM clients and providing overall relationship management for certain clients. The team liaises directly with Clients/Client Executives, and being an efficient link between the AS processing teams, the Prime Business, Other Middle Office and Operations teams and providing accurate information back to clients in a timely fashion.

Key Responsibilities:

Oversight the day to day Asset Servicing queries for EMEA Global Prime clientsKey Stakeholder in all Global Client Service InitiativesBe a point of escalation for OCRM clientsResponsible for relationship management with exclusive clientsManaging risk on a daily basis by escalating issues to senior management, business and controlIdentify process breakdowns and any gaps in controls, propose solutions and work with the EMEA AS management team to implement across the groupIdentify ways to enhance client experiencekey lead in strategic development for the client and firm portalsIdentifies and resolves any potential client impacts on the back of strategic deliverySME on all Asset Servicing EventsDriving process improvements and change initiatives ensuring these are within our strong control framework.Partnering with other business units, including, Product, Client Executives, Compliance, Risk and TechnologyAttend client meetings when requiredUnderstand market and regulatory changesMonitor and analyse trends via Error, Key Performance Indicators, metric analysis and implement corrective action plans to maintain the culture of continuous improvementBe a key participant in driving forward the global client experience structureAct as a leader within the Buffalo Asset Servicing Organization and assist with sensitive event approvals when required

Knowledge/Experience:

Industry experience preferred, within Asset Servicing/Operations/Client Service/Corporate ActionsDetailed understanding of the businesses being supportedProven record of accuracy and effective time management and prioritisation skillsAbility to build strong working relationshipsExposure to managing tactical and strategic initiativesVery strong Operations experience across all marketsPrior management experienceExposure to PB, Swap, Firm and Stock Lending would be considered beneficial

Skills:

Excellent communication skills are fundamentalExcellent problem solving and investigation skillsGood organisational skills with the ability to work under pressure and prioritise within aggressive deadlinesAn ability to drive and implement changeHighly numerateSelf-motivatedResilientGoals-focused and results-drivenExcellent interpersonal skillsThorough understanding of the strategic direction of the business

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Job Family Group:

Operations - Transaction Services

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Job Family:

Asset Servicing

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Time Type:

Full time

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