Assistant E-Commerce Content and Operations Manager

This review aims to provide potential candidates with a comprehensive understanding of the Assistant E-Commerce Content & Operations Manager role, highlighting key advantages and considerations for career growth.

Assistant E-Commerce Content & Operations Manager: A Strategic Opportunity in E-Commerce

This 12-month fixed-term contract offers a compelling opportunity for an analytically minded and commercially astute individual to contribute significantly to a dynamic E-Commerce Operations & Site Effectiveness team. The role is positioned within the "Plan & Brief" facet of the team, requiring close collaboration with internal stakeholders to drive seasonal and cross-category campaigns from conception to execution.

Key Advantages for Candidates:

• Financial Incentives: For those starting from October 5th, a generous Night Premium of £5.00 per hour is offered for all hours worked between 22:00 and 06:00. This provides a tangible benefit for individuals whose work patterns may extend into these hours.
• Career Development in a Renowned Organisation: Joining the John Lewis Partnership, the UK's largest employee-owned business, offers a unique work environment. As a Partner, you will share in the rewards and responsibilities of ownership, fostering a strong sense of belonging and contributing to a purpose-driven mission.
• Strategic Impact: This role is instrumental in maximising sales by coordinating and managing the planning of E-Commerce campaigns. You will play a crucial part in optimising site effectiveness, enhancing customer journeys, and driving conversion rates through accurate and effective content curation.
• Cross-Functional Collaboration: You will work closely with key teams including Marketing, Category, Brand Growth, Creative, Web Publishing, Digital Marketing/CRM, and Trade teams. This exposure will provide valuable insights into diverse business functions and strategic priorities.
• Hybrid Working Model: The Partnership embraces a hybrid working approach, allowing for a flexible balance between office-based collaboration (aiming for 2-3 days per week at the London Head Office in Pimlico) and home-based work, catering to personal needs while ensuring business requirements are met.
• Skill Development: The role emphasizes data-led prioritization and managing competing demands, honing essential analytical and project management skills. Experience in influencing stakeholders and building strong relationships will be a significant asset.

Key Considerations for Your Career Path:

• Fixed-Term Contract: This role is a 12-month fixed-term contract. Candidates should consider how this aligns with their long-term career aspirations and potential for future opportunities within the Partnership.
• Salary Expectations: The expected salary range is up to £50,000 per annum, with the final offer dependent on the candidate's experience. The broader pay scale for this role is advertised as £45,000.00 - £71,000.00, suggesting potential for growth within the role or future positions.
• Secondment Policy: For existing Partners, this role can be undertaken as a secondment. It's important to note that existing benefits will remain unchanged during a secondment.
• Data & Analytics Focus: A strong numerate and data-analysis orientation is essential. Proficiency in tools like Adobe Analytics and Content Square, while desirable, indicates the importance of a data-driven approach to decision-making and performance measurement.
• Stakeholder Management: The role requires effective influencing and relationship-building with various teams. Developing strong communication and negotiation skills will be vital for success.
• Content & Site Effectiveness: Candidates should possess a solid understanding of E-Commerce principles, including how to influence conversion, traffic, and Average Order Value (AOV). Experience in briefing and activating campaigns, as well as improving customer journeys, is crucial.
• Pre-Employment Vetting: Be aware that some roles may be subject to pre-employment vetting, including potential DBS checks and financial probity checks. This is a standard process and information will be provided during recruitment.

This Assistant E-Commerce Content & Operations Manager position presents an excellent platform for individuals looking to deepen their expertise in E-Commerce strategy, campaign management, and site optimization within a highly respected and employee-owned organization. For those who are commercially driven, analytical, and thrive in a collaborative environment, this role offers a significant opportunity to make a tangible impact and grow their career.