Assistant Enterprise Service Manager - Entity Management (GB)

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

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But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Assistant Manager – Entity Management. Reporting to the Manager, Entity Management, this full-time and permanent position is based in United Kingdom and offers regional coverage, allowing you to make a significant impact to our Corporate and it’s growth.

Purpose of Role

This is an exciting new role within a new and growing service line within Vistra.

A typical Entity Management Solutions (EMS) client is a relatively large corporation, with its group structure already established, covering multiple jurisdictions. The client requires assistance in ensuring its global group is and remains compliant with local laws. The focus is on company secretarial, corporate compliance and other such non-fiscal entity compliance and governance. Usual contact point is General Counsel/legal teams, Company Secretariat or for the smaller organisations the CEO or CFO.

The Assistant Manager will support the Global Delivery Director in being part of the operational team that provides a single point of accountability for the client relationship and service delivery of EMS. The role will include liaising with Vistra local offices and relevant local service providers to ensure a smooth and efficient service to client. It is anticipated the EMS team will be a centre of excellence for entity management, creating best in class operational efficiency. This role is integral to its success.

The Assistant Manager will help manage our clients’ portfolios across multiple markets, managing risk and ensuring compliance, whilst proactively identifying issues and developing client driven solutions.

The successful candidate will be required to demonstrate the following:

Gaining experience in governance and company secretarial matters to provide a best-in-class EMS service. Developing strong/enduring client relationships which ensure year on year growth. Developing tailored solutions to client challenges, and working with colleagues to provide practical solutions. Building the relationships with stakeholders, within clients, Vistra network and service providers to ensure right first time, optimum service delivery at optimal price. Maintaining an internal governance framework to ensure risk and compliance standards in client portfolio, in collaboration with Compliance team.

Scope

The Assistant Manager will be responsible for:

Support a team of Senior Associates to deliver operational service excellence to clients requiring global company secretarial and subsidiary governance. Contribute to identifying and implementing technology enhancements for internal and external service delivery excellence. Maintain client service delivery whilst keeping to set team targets. Working to meet industry beating SLAs, set for the team to maintain a market leading position. Being part of operational service delivery, ensuring consistent net promotor scores and client satisfaction. Manage relationships with Vistra’s extended partner network to maintain consistency and quality across international service delivery to our clients.

Key Responsibilities

Being part of a team helping to manage ongoing contractual relationships to clients for EMS. Working collaboratively with colleagues and partners to deliver contracted services to clients to ensure that SLAs as defined in the relevant contracts are met or exceeded. Ensure all work performed is invoiced on time and in line with client contracts. Continuing to update technical expertise, qualifications and experience required to provide the Service. Manage the delivery of services from external service provider to clients and proactively escalate where expectations are not met. Flag anticipated SLA issues in a timely manner to line manager so that a resolution can be agreed. Support with training new team members across internal systems and processes.

Attributes/Technical Skills

Self-confident, with excellent communication and client management skills. Customer service oriented, gaining trust with clients and with a passion for consistently exceeding client expectations. Ability to act as a first line support with senior associates with client escalations to maintain client satisfactions. Manage priorities and deadlines across multiple clients. Sound knowledge of relevant regulatory requirements and standards. To live and breathe Vistra Values.

Relevant Experience

A strong working knowledge of governance and company secretarial matters. Strong experience of having worked in global services environment and a client facing role. Experience in managing third party service providers to deliver client requests. Addressing client escalations and identifying proposed path to resolution.

Education and Professional Qualification

Educated to degree level or qualified through experience. Experience of and/or qualifications in company secretarial or legal matters an advantage.

Company Benefits:

25 days annual leave per annum Individual private medical insurance cover Health cash plan Pension: 3% employee and 7% employer contribution, increasing from April 2025 to 8% employer Life Assurance 4x Salary Group income protection Season ticket loan Ride to work scheme A day’s birthday leave Ability to buy up to one week’s annual leave per year

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!