Assistant Personal Shopper @NET-A-PORTER (French Speaking)

Are you a passionate individual with a keen eye for luxury fashion and a dedication to providing unparalleled customer experiences? The NET-A-PORTER team is seeking a talented Assistant Personal Shopper (French Speaking) to join their esteemed ranks. This role offers an exciting opportunity to immerse yourself in the world of high-end fashion and contribute to the success of a globally recognized luxury destination.

NET-A-PORTER is not just an online retailer; it's a curated experience for fashion-forward women, offering the most coveted brands and unique services for its "Extremely Important People" (EIPs). As part of LuxExperience, a leading digital luxury group, you'll be at the forefront of innovation and customer engagement within the luxury sector.

Advantages for Aspiring Professionals:

• Career Growth in Luxury Fashion: This entry-level position is an exceptional stepping stone for those aspiring to build a career in the dynamic and glamorous fashion industry. You'll gain invaluable experience in client relations and the operational aspects of luxury retail.
• Exceptional Customer Service Development: You will hone your skills in delivering outstanding customer service, directly contributing to the VIP experience that NET-A-PORTER is renowned for. This includes resolving inquiries, managing stock, and supporting sales efforts.
• Immersive Brand Experience: Working at NET-A-PORTER means being surrounded by the world's most prestigious fashion and lifestyle brands. You'll develop a deep understanding of luxury products and trends.
• Supportive and Collaborative Environment: The role emphasizes being part of a "fun and caring team that support each other." This collaborative spirit is crucial for navigating the fast-paced demands of the luxury market.
• Comprehensive Benefits Package: Beyond a competitive salary, candidates can expect performance-based bonus schemes, a company-contributed pension, a portal offering various discounts, and the coveted NET-A-PORTER staff discount along with exclusive sales.
• Health and Well-being: Private healthcare for you and your family, and the option for flexible working, demonstrate a commitment to employee well-being.
• Exposure to Diverse Operations: You will be involved in a wide range of tasks, from daily order issue resolution and stock management to assisting with client appointments, event setup, and maintaining customer profiles.

Key Considerations for Your Career Path:

• Language Proficiency: Fluency in French is a core requirement for this role, enabling effective communication with a diverse international clientele.
• Passion for Fashion is Paramount: A genuine and strong interest in fashion is not just a preference but a necessity for thriving in this environment. You'll be expected to stay abreast of trends and brand offerings.
• Exceptional Communication and Interpersonal Skills: The ability to build positive relationships, both internally with other departments and externally with customers, is critical. This includes clear and influential communication.
• Proactive and Problem-Solving Mindset: The role demands initiative in resolving issues promptly, following up on tasks to completion, and proactively seeking solutions to ensure seamless customer experiences.
• Adaptability and Flexibility: As with many roles in the fashion industry, flexibility and a positive attitude are essential. You'll need to be a keen team player, ready to go above and beyond.
• Client-Centric Approach: A deep commitment to delivering exceptional customer service, coupled with the ability to identify opportunities and outline service benefits, is key to success.
• Hybrid Work Model: This position operates on a hybrid basis from their Westfield office in Shepherd's Bush, offering a blend of in-office collaboration and remote flexibility.

This Assistant Personal Shopper role at NET-A-PORTER presents a fantastic opportunity for individuals eager to launch or advance their careers within the pinnacle of the luxury fashion world. If you are passionate, driven, and dedicated to providing extraordinary service, this position offers a rewarding and evolving journey.