Bartender / Barista

## Career Opportunity: Partner, Guest Experience (Hotel Team) - John Lewis Partnership This review is designed to provide prospective candidates with a comprehensive understanding of the **Partner, Guest Experience** role within the John Lewis Partnership, highlighting its unique advantages and key considerations for career growth.

The John Lewis Partnership, as the UK's largest employee-owned business, offers a truly distinctive work environment. This role presents an exciting opportunity to contribute to a "first-rate guest experience" by delivering market-leading customer service within their hotel setting. Beyond the day-to-day responsibilities, this position is framed as a pathway for significant personal and professional development, enabling you to reach your full potential.

Advantages for Aspiring Candidates:

• Employee Ownership & Co-ownership: As a Partner, you are not just an employee, but a co-owner. This model fosters a sense of shared responsibility and rewards, creating a unique and engaging workplace culture where your voice is valued in driving success.
• Commitment to Diversity & Inclusion: The Partnership is dedicated to becoming the UK's most inclusive business, actively celebrating diversity and reflecting the communities they serve. This commitment ensures a welcoming and equitable environment for all Partners.
• Flexible & Agile Working: The organization embraces agile and flexible working practices. This includes options such as part-time, flexible hours, compressed hours, and job sharing, allowing for greater work-life balance and adaptability to individual needs.
• Professional Development: The role explicitly offers opportunities for personal and professional growth. You are encouraged to "develop and stretch," invest in your learning, and continuously engage with your profession to achieve your potential.
• Brand Ambassadorship: This role allows you to be a direct representative of a cherished and respected brand. You'll be empowered to build genuine connections with guests, sharing your passion for their offerings.
• Night Premium: For hours worked between 22:00 and 06:00, an additional Night Premium of £3.50 per hour is offered, providing enhanced earning potential for those working unsociable hours.

Key Considerations for Your Career Path:

• Customer-Centric Focus: The core of this role revolves around delivering an outstanding guest experience. Candidates should possess a genuine passion for service, strong interpersonal skills, and the ability to anticipate and meet guest needs.
• Proactive & Knowledgeable Approach: Being a "brand ambassador" requires more than just serving. You'll need to be a confident communicator, actively share product knowledge (food and drink), upsell, and resolve guest queries effectively at the first point of contact.
• Operational Dexterity: The responsibilities are varied, encompassing bar work (serving drinks, making cocktails, coffees), table service, liaising with the kitchen, cash handling, and upholding rigorous food hygiene standards. A willingness to adapt to diverse tasks is essential.
• Continuous Improvement Mindset: You will be expected to support and drive continuous innovation and improvement within your department. This means being open to change, sharing ideas, and actively contributing to the evolution of the guest experience.
• Understanding of the Partnership Model: Beyond operational duties, a key aspect is acting in accordance with the Partnership's purpose and democratic principles. This involves constructive participation in co-ownership and understanding the unique business model.
• Essential Skills: Strong communication, basic IT proficiency, and self-motivation are crucial. Proven bar experience, including cocktail making and knowledge of bar operations, is a significant advantage.
• Flexibility in Hours: While opportunities for flexibility exist, the role requires full flexibility across seven days, including early starts, late finishes, evenings, and weekends. One full weekend off per month is guaranteed.
• Vetting Requirements: Be aware that some roles may be subject to pre-employment vetting, including DBS checks. Prompt completion of any required vetting documents is encouraged.

This **Partner, Guest Experience** role at the John Lewis Partnership offers a compelling proposition for individuals seeking a career where their contributions are recognized, their development is supported, and they are part of a business with a strong ethical foundation and a commitment to its people and customers. If you are a service-oriented individual with a desire to grow and be part of something truly unique, this opportunity warrants serious consideration.