Business Solutions Architect - Identity & Access Management (Snowhill, Birmingham, United Kingdom)

Hybrid 3 days a week together out of our London, Bristol, Birmingham, Manchester or Leeds offices (flexible 2 days remote wherever).

Why this job matters

At BT, we are investing heavily in technology to provide exceptional services to our customers and drive internal efficiencies for our commercial and operational areas. As a Solution Architect in Business Identity & Access Management, you will play a pivotal role in shaping and implementing our Identity and Access Management (IAM) technical strategy. Your work will ensure customer identities are secure across BT Group, setting the architectural direction and creating agile architectures that deliver clear business value while reducing costs and legacy systems.

You will collaborate with UK-based business leaders and stakeholders to understand strategic goals and translate them into technology solutions. By designing end-to-end business solutions that integrate processes, systems, and data across departments, you will help drive our digital transformation.

Leading cross-functional teams through the solution lifecycle—from ideation to implementation—you will identify risks, dependencies, and opportunities for optimization in business processes and systems. Your guidance on best practices for digital transformation, cloud adoption, and system integration will be crucial.

Join us at BT and be a part of a team that is at the forefront of technological innovation, driving both customer satisfaction and internal efficiencies. If you are passionate about architecture and strategy, and have a knack for leadership and governance, we would love to hear from you!

What you’ll be doing

Enterprise and Business Architecture:

Work with UK-based business leaders and stakeholders to understand strategic goals and translate them into technology solutions. Capture and prioritise market trends, business strategies, and objectives. Identify the business benefits of alternative strategies and conduct feasibility studies. Lead the creation and review of a systems capability strategy that meets business requirements. Develop enterprise-wide architecture and processes to embed strategic change. Create end-to-end business solutions that integrate processes, systems, and data across departments. Develop and present business cases for high-level initiatives, ensuring compliance with business strategies and technology directions. Lead cross-functional teams through the solution lifecycle—from ideation to implementation.

IT Strategy and Planning:

Ensure stakeholders adhere to IT strategic management approaches and timetables. Create reports and insights to support IT strategic management processes. Develop and communicate plans to drive forward the strategy. Contribute to the development of policies, standards, and guidelines for IT strategy development and planning.

Information Systems Coordination:

Promote the benefits of a common approach to information and communications technology deployment. Coordinate the promotion, acquisition, development, and implementation of information systems and services.

Relationship Management:

Identify the communication needs of each stakeholder group. Facilitate open communication and discussion between stakeholders, acting as a single point of contact. Negotiate with senior stakeholders to ensure adherence to organisational policies and strategies. Provide informed feedback to assess and promote understanding.

The skills you'll need

Identity and Access Management: Extensive experience with IAM, including knowledge of regulatory frameworks, industry trends, and vendor products. Business Process Modeling: Proficiency in BPMN and enterprise architecture frameworks like TOGAF and Zachman. Solution Design Tools: Skilled in using ArchiMate, Visio, and Lucidchart. Communication: Excellent communication and stakeholder management skills. Strategic Thinking: Ability to translate business needs into technical solutions. Cloud Platforms: Familiarity with AWS, Azure, Google Cloud, and SaaS applications. Agile and DevOps: Experience with Agile, DevOps, and digital transformation initiatives is a plus. Experience: Successful commercial backgrund in a Solution Architect role. Identity Solution Architecture: Experience in Authentication, Authorization, and tools like Okta, Sailpoint, and Savient. SDLC: A background in Software Development Life Cycle. Customer Solutions: Exposure to B2B & B2C identity customer solutions. Business Cases: Experience in producing business cases, gaining approval from senior stakeholders, and ensuring delivery of business benefits.

Our leadership standards

Looking in:Leading inclusively and SafelyI inspire and build trust through self-awareness, honesty and integrity.Owning outcomesI take the right decisions that benefit the broader organisation.

Looking out:Delivering for the customerI execute brilliantly on clear priorities that add value to our customers and the wider business.Commercially savvyI demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:Growth mindsetI experiment and identify opportunities for growth for both myself and the organisation.Building for the futureI build diverse future-ready teams where all individuals can be at their best.

Benefits

An annual bonus of up to 10% (company & personal performance dependent) BT Pension scheme; minimum 5% employee contribution, BT contribution 10% Life Assurance Exclusive colleague discounts on our latest and greatest BT broadband packages 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids Great support for working parents including pay whilst on maternity, adoptive, and paternity leave Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. 25 days annual leave (not including bank holidays), increasing with service Volunteering days so you can give back to your local community Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

DIVERSITY & INCLUSION

We hire for culture add, not culture fit. We embrace and encourage everyone to bring their unique personalities to the team, fostering an environment where they can freely express themselves with confidence and support. Our commitment to hiring people from diverse backgrounds enhances our team's values and enriches the quality of our work, allowing us to collectively achieve more than the sum of our individual contributions.

HOW TO APPLY

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!