Business Support Assistant (Maidstone, GB)

Career Opportunity: Business Support Assistant – Join a Vital Team

Are you a highly organized and customer-focused individual looking to advance your administrative career? This Business Support Assistant role offers a fantastic opportunity to contribute to the critical "Competition in Connections" (CiC) team at a reputable organization. If you thrive in a dynamic environment, excel at problem-solving, and enjoy building strong relationships, this position could be your next significant career move.

About the Role:

Reporting to the CiC Business Support Team Leader, you will play a pivotal role in the seamless operation of new and altered electricity connections. This position involves a wide range of administrative duties, from managing initial applications and processing payments to handling customer queries and ensuring regulatory compliance. You will be an integral part of the team that supports Project Designers and Project Managers, acting as a key point of contact for customers throughout the connection process.

Key Advantages for Candidates:

• Attractive Compensation and Benefits: This permanent role offers a competitive salary of £33,247 with a 3% bonus. Beyond the base pay, you'll benefit from a comprehensive package including 22 days of annual leave plus bank holidays, generous Reservist Leave, private medical cover, a substantial pension contribution from the company (8% or 10% match on your 4% or 5% contribution), and various loan schemes (Tenancy Loan Deposit, Season Ticket).
• Blended Working Model: After a six-month probationary period, enjoy the flexibility of a blended working arrangement – three days in the office and two days remote. This offers a healthy work-life balance and the opportunity to collaborate with colleagues in person while enjoying the convenience of remote work.
• Professional Development: While a good working knowledge of SAP is preferred, training will be provided, indicating a commitment to supporting your growth. The varied nature of the role, from initial enquiry to the delivery of works, will expose you to different facets of the business, fostering a broad understanding of the industry.
• Customer Interaction and Relationship Building: This role is customer-centric, requiring excellent interpersonal and communication skills. You will have the opportunity to interact with a diverse range of customers, including first-time visitors, Independent Connection Providers (ICPs), Independent Distribution Network Operators (IDNOs), consultants, and developers. This experience will hone your ability to adapt your communication style and build strong professional relationships.
• Contribution to Essential Services: By supporting the Competition in Connections team, you will be directly contributing to the reliable and efficient supply of electricity, a fundamental service to the community.
• Career Advancement Potential: Successfully performing in this role can open doors to further opportunities within the organization, particularly within project support, administration, or even client management functions.

Key Considerations for Your Career Path:

• Attention to Detail and Accuracy: The role involves logging precise data into UKPN systems, producing reports, and ensuring regulatory compliance. Meticulous attention to detail is crucial for success and to avoid errors.
• Proactive Problem-Solving: You will be expected to assist in resolving customer queries and investigating anomalies in project data. A proactive and analytical approach to problem-solving will be highly valued.
• Adaptability and Versatility: The responsibilities range from administrative tasks to liaising with various internal and external stakeholders. The ability to adapt quickly to different situations and manage multiple priorities effectively is essential.
• Commitment to Safety: As an ambassador for the business, you are expected to uphold the highest standards of safety for yourself, colleagues, and the public. Understanding and adhering to health and safety protocols is paramount.
• Covering Letter Requirement: Please note that a covering letter is a mandatory part of the application process. This is an excellent opportunity to articulate your suitability for the role and demonstrate your understanding of the company's values and objectives.
• Travel Requirement: A full UK driving license is required, and the ability to travel to other CiC office locations is a necessity for this role.

This Business Support Assistant position is an excellent stepping stone for individuals seeking to build a robust career in administrative support within a vital infrastructure sector. If you are motivated, possess strong organizational skills, and are eager to contribute to a dynamic team, we encourage you to explore this rewarding opportunity.