CHURCH'S Client Advisor Brompton Road

Discover Your Next Opportunity: An In-Depth Look at the Church's Client Advisor Role

For aspiring professionals with a passion for luxury, craftsmanship, and exceptional client experiences, the opportunity to join Church's as a Client Advisor presents a compelling career path. This role is more than just a sales position; it's an invitation to become an integral part of a brand steeped in a rich heritage of English shoemaking excellence, now evolving under the prestigious Prada Group.

The Church's Legacy: A Foundation for Excellence

Church's, established in 1873 in Northampton, is synonymous with traditional craftsmanship and enduring innovation. With a history of royal patronage and a recent acquisition by the Prada Group, the brand stands at the forefront of luxury footwear, blending its storied past with a forward-thinking vision. Joining Church's means contributing to a brand that champions timeless designs and artisanal quality for both men and women.

Your Role: The Heart of the Client Experience

As a Client Advisor at Church's, you will be the primary ambassador for the brand's philosophy and values. Your core purpose will be to:

• Champion the Brand: Articulate the unique essence and heritage of Church's to every client.
• Elevate the Client Journey: Provide an extraordinary and memorable luxury experience, placing the client's needs and expectations at the forefront.
• Cultivate Relationships: Foster genuine connections with clients, building loyalty and understanding their individual preferences.
• Drive Sales Success: Maximize individual and team sales by expertly guiding clients through the Church's world.

Key Responsibilities & What to Expect:

This role offers a dynamic and rewarding environment. You will be responsible for:

• Creating a welcoming and exceptional in-store experience for every client.
• Meticulously capturing client data within the CRM to personalize future interactions and develop lasting relationships.
• Embracing and promoting an Omni-Channel mindset, ensuring seamless client experiences across all touchpoints.
• Collaborating effectively with colleagues, fostering a positive and inclusive team environment where open communication and mutual support are paramount.
• Proactively engaging in cross-selling initiatives to maximize sales opportunities and achieve individual targets.
• Staying abreast of current fashion trends, competitor activities, and deepening your knowledge of Church's exquisite products.
• Addressing customer concerns with professionalism and efficiency, escalating issues to management when necessary.
• Maintaining impeccable visual merchandising standards and adhering to operational guidelines, including stock management and security protocols.

Who You Are: Bringing Your Skills and Passion to Life

Church's is seeking individuals who possess a unique blend of passion, skill, and dedication. Ideal candidates will demonstrate:

• A Genuine Passion for Selling: A natural inclination towards engaging clients and driving sales in a retail environment.
• A Curated Interest: Curiosity and a keen eye for luxury, fashion, art, and design.
• Relationship-Building Expertise: Proven ability to cultivate and maintain long-lasting client relationships.
• Teamwork and Autonomy: The capacity to thrive both as a collaborative team member and as an independent contributor.
• Exceptional Communication: Outstanding interpersonal and communication skills, essential for building rapport with a diverse clientele.
• Drive and Resilience: Ambition, resilience, self-motivation, and a results-oriented approach to problem-solving.
• Product Acumen: Enthusiasm and knowledge regarding the luxury product category.

Why Join Church's? Your Career Growth Awaits

Joining Church's means becoming part of a creative and international organization that values its people. You will be surrounded by teams driven by curiosity and a shared pursuit of excellence. The Prada Group's commitment to fostering professional growth means your talent and passion will be recognized and nurtured. Furthermore, Church's is dedicated to promoting an inclusive and respectful work environment, offering equal opportunities for all candidates and celebrating the value of diversity.

This is an exceptional opportunity for individuals looking to build a rewarding career in luxury retail, contribute to an iconic brand, and continuously develop their skills within a supportive and forward-thinking company.