CRM Executive

Job Description

Carnival UK & P&O Cruises are a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.

In our continuous journey of growth and innovation at Carnival UK, we are seeking a CRM Executive to bring fresh insights and expertise to our P&O Cruises Marketing and Brand department.

Role Overview

The P&O Cruises Marketing and Brand team is key to helping P&O Cruises achieve its ambition to become Britain's #1 holiday choice. Our team of experts drive innovation and effectiveness across the entire customer communications and engagement journey, from using advertising and digital media to source newcomers, to creating meaningful and personalised relationships with our current guests.

This pivotal role will involve:

Supporting the CRM Manager – Campaigns in delivering highly personalized, creative communications to our database.Managing execution of CRM communications (email and direct mail) as per the yearly plan.Owning audience data selections for Email (EM) and Direct Mail (DM), with support of internal Data Team.Working closely with internal designers to brief DM design and EM build.Collaborating with internal teams and external agencies to ensure timely and accurate campaign delivery.

This role is positioned at CUK10 level within our organisation and is available on a full-time permanent basis. We offer hybrid work including up to two days from home.

What You'll Bring:

Your unique background and skills are what will make you stand out. We're looking for:Ability to manage campaign details and coordinate with creative teams.Interest in data and analytics for audience selection and reporting.Strong PC literacy skills especially with spreadsheets and presentationsPrevious experience of working with data and agencies would be beneficial but is not essential

About You: The Ideal Candidate

You are more than just your CV. You're someone who brings:A proactive approach and ability to work in a fast-paced environment.Excellent attention to detail and organisational skills.Creative mindset for visual and message development.Strong communication and collaboration skills.

Application Guidance:

Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If youre passionate about marketing and looking for an opportunity to grow, wed love to hear from you.

Why Join Us?

Working with us means more than just a role as a CRM Executive. Its about being part of a team that values well-being and personal growth.

Read our employee experience guide to learn more about life as a Carnival UK colleague.

CUK-employee-experience-guide-July-2025.pdf

Heres what we offer:

Employee Discounted Cruising plus Friends and Family offersMinimum 25 days leave, bank holiday allowance and holiday trading schemeRecognition scheme with prizes and awardsRegular office events including live entertainment, lifestyle events and charity partner fundraisersExtensive learning and development opportunitiesEmployee-led networksEmployee Assistance and Wellbeing programmesCompany paid Health Cash Plan and health assessmentIn-house Occupational Health help and access to digital GPLife AssuranceParental and adoption leaveEmployee Shares PlanElectric Car and Cycle to Work schemesOnsite restaurant offering range of healthy cooked and grab and go mealsDiscounted retail and leisure via discounts portalContributory Defined Contribution Pension schemeA friendly welcome with help settling in

Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Dont miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney.

 

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About Us

Holidays are one of lifes greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the worlds largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britains rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.Its through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travels Employer of Choice.