CST Administrator

Customer Service Administrator

Manchester, Wythenshawe

As a Customer Service Administrator, you will be required to work in all processes across the business providing support to customers and deliver a first-class level of service to ensure maximum customer satisfaction.

Main responsibilities:

You will manage incoming customer enquiries by telephone and email. You will process purchase orders & received. You will own and managing customer accounts including database maintenance. You will prepare and deliver part-numbered quotations in a timely manner (within 24hrs). You will support customers with logistical requests/questions. You will prioritise workload and self-manage activities. You will promote & work within our Digital Sales platform. You will collaborate work with all teams/departments to develop and improve customer performance. You will have the opportunity to enhance product knowledge via formal training, on-the-job training, and e-learning You will actively participate in the utilisation of salesforce.com/SAP for the purpose of co-operation and collaboration of business opportunities. You will assist with any other sales duties as required.

Qualification + Profile

You will be educated to GCSE standard or equivalent including English and Maths A-D You will have previous work experience in administration. You will have previous Customer Service experience (minimum 6 months) You will have excellent communication skills and telephone/digital (Skype/GoTo/Microsoft Teams etc) manner. You will learn to have a consultative selling approach with questioning techniques. You will be computer literate. SAP would be advantages but not essential.

Benefits + Perks

The security of working for an international family-owned company who are a global driver within measurement instrumentation. Excellent training facilities and personal development plans for your career growth Flexible working / Hybrid working. Family social events throughout the year Excellent pension scheme Increasing annual leave with length of service

Who we are

Endress+Hauser is a global leader in measurement instrumentation, services and solutions for industrial process engineering. Despite employing over 15,000 people worldwide, we have remained a family company, and are proud of our close-knit working environment. There are always two sides to working with us - the professional and the personal. Together they add up to a more rewarding career, day in and day out.