Campus Duty Manager - Eastlands

This review provides an in-depth look at the Campus Duty Manager position at the Etihad Campus in Manchester, offered by G4S Secure Solutions (UK&I), a part of the global security leader, Allied Universal. This role presents a significant opportunity for individuals looking to advance their careers in the dynamic security industry, focusing on leadership, service excellence, and operational management.

About the Role:

The Campus Duty Manager plays a crucial role in ensuring the seamless operation of the 24-hour static guarding team. Reporting to the Campus Security Manager (CSM), this position is responsible for upholding G4S's contractual standards and delivering exceptional customer service. You will be instrumental in maintaining appropriate staffing levels, ensuring the integration of security personnel within the wider campus operations, and managing a team of dedicated Security Officers.

Key Responsibilities Include:

• Managing and resolving campus-related incidents, queries, and problems efficiently and effectively.
• Setting and maintaining high standards of service, discipline, and professionalism among security staff.
• Creating and managing fair and workable rosters to meet contractual obligations.
• Supporting the CSM in organizing training and continuous professional development for officers.
• Ensuring a consistently high level of customer care from all team members.
• Maintaining accurate electronic records and monthly reports in compliance with GDPR.
• Ensuring the efficient and compliant maintenance of company documentation.
• Overseeing the upkeep and maintenance of all security equipment on campus.
• Managing the process for license renewals (e.g., SIA mandates).
• Briefing the team effectively and documenting all necessary information.
• Producing daily and incident-specific reports within designated timeframes.
• Assisting the CSM with monthly campus reports and responding to workforce communications.
• Attending site meetings as required.

Advantages for Potential Candidates:

This role offers several compelling advantages for career growth and development:

• Leadership Experience: A prime opportunity to hone your team leadership and management skills in a critical service delivery environment.
• Career Advancement: G4S/Allied Universal is a global leader, providing extensive opportunities for career development and progression within the security sector.
• Comprehensive Benefits: As a full-time employee, you will benefit from a wide array of perks, including:
  • Discounts across a variety of categories through the Perks at Work Scheme.
  • Access to the Employee Hub for self-development and nationally recognised training.
  • A 24-hour Employee Assistance Programme offering GP appointments, financial, and well-being advice.
  • A Company Pension scheme.
  • Free on-site parking while on duty.
• Impactful Role: You will be directly responsible for the safety and security of a significant campus, contributing to the smooth functioning of a vital operational hub.
• Structured Environment: Working within a large, established organization like Allied Universal ensures a structured and supportive operational framework.

Key Considerations for Candidates:

To ensure this role aligns with your career aspirations and lifestyle, please consider the following:

• Shift Pattern: The role operates on a demanding 4-on 4-off pattern, which includes 4 days, 4 off, 4 nights, and 4 off. This schedule encompasses bank holidays and weekends. Candidates must be able to commit to this rotating shift pattern.
• SIA Licences: A valid SIA Door Supervisor licence is a mandatory requirement. An SIA CCTV Licence, or a willingness to obtain one, is also highly desirable.
• Experience: A minimum of 12 months of experience in the Guarding or Events industry is required, along with evidenced planning and organizational skills in a customer-focused business.
• Work History: A requirement for a 5-year checkable work history and unrestricted right to work in the UK are essential for security and compliance purposes.
• Communication & Analytical Skills: Strong English language proficiency (spoken and written), computer literacy (especially Google Suite), and basic financial awareness (reading P&L) are crucial.
• People Management: Proven experience in performance management, including disciplinary issues, capability, and absence management, is key.
• Customer Focus: The ability to build strong professional relationships and deliver exceptional customer service is paramount.
• Welfare & Development: A strong ethos around employee safety, welfare, support, and talent development will be essential for success in this role.

This Campus Duty Manager position offers a challenging yet rewarding career path for dedicated professionals. If you possess strong leadership capabilities, a commitment to service excellence, and the ability to thrive in a dynamic, 24/7 operational environment, this could be the ideal next step in your professional journey.