Campus Support Assistant (Internal Only)

About the Role

This post is only open to current Edge Hill University staff with a substantive post.

This is an exciting opportunity to join the Campus Support Team within Facilities Management. If you thrive in a dynamic environment where no two days are the same, this role could be perfect for you.

Your main duties and responsibilities will include:

Responding to critical alarms, including fire, intruder, personal, and out of hours maintenance support, to effectively manage risk and ensure the safety of individuals and propertyProviding a fast and confident response to all emergency calls in line with standard operating procedures. Ensuring timely and accurate decision-making, including referrals or escalation to wellbeing services when required.Demonstrating excellent judgement, initiative, tact, and diplomacy when dealing with students, staff, and members of the communityExperience in assessing patients or casualties to determine the urgency of their need for treatment. Applying mental health first aid principles to direct individuals towards the appropriate care and support.

This post is for an average 38.5 hours working on a four on/four off shift rotation.

For informal enquiries about this vacancy, you may wish to contact: Paul Chandley, Campus Support Supervisor at Chandlep@edgehill.ac.uk.

About You

As Campus Support Assistant you will have:

Strong experience and knowledge of modern security operations methods, including expertise in CCTV systems, access control, patrol monitoring, and control room systems and ability to apply them effectively to maintain a secure environmentExperience working within or alongside the emergency services or similar response type tasksA calm and composed nature which they can apply to all situations, demonstrating professional and supportive approach when dealing with a variety of circumstances on campusThe ability to manage security operations efficiently while maintaining a helpful and reassuring demeanour is essential for this role

At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Campus Support Holiday Calculation

As shift workers, Campus Support staff have their holidays calculated differently to other staff. All shifts are 11 hours long (plus a 1-hour unpaid break) and follow a 4-on, 4-off pattern, the calculation ensures equivalent holiday entitlement in proportion to average shifts worked.

The shift pattern repeats over 8 weeks, during which staff work 28 shifts. This averages to 3.5 shifts per week (28 shifts ÷ 8 weeks). The calculation below applies this ratio to standard holiday entitlement.

Campus Support Holiday Entitlement (Based on Shift Pattern)

Length of Service

Calculation

Total Shift Days (Rounded)

Grade 1-4 (0-5 Years)

(22 + 13) ÷ 5 × 3.5

24.5 days

Grade 1-4 (5+ Years)

(25 + 13) ÷ 5 × 3.5

27 days

Grade 5-6 (0-5 Years)

(23 + 13) ÷ 5 × 3.5

25.5 days

Grade 5-6 (5-9 Years)

(25 + 13) ÷ 5 × 3.5

27 days

Grade 5-6 (10+ Years)

(26 + 13) ÷ 5 × 3.5

27.5 days

Additional Notes:

Campus Support holidays are based on shifts, rather than standard working days.

Rewards & Benefits

Discounted membership to our onsite state-of-the-art sport and leisure facilitiesStaff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and as health & wellbeing resourcesA wide range of development programmes to enhance your careerBeautiful award-winning on-campus working environment.Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%

About Us

At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before. 

Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.

Because for us education isn’t about how much you take in. It’s about what you take out into the world. 

Inspiring minds and changing futures since 1885, Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.

 

 

Closing Date: 22 Apr 2025

Department: Support

Salary: £27,330 to £29,360 per annum Permanent campus based role