Christmas - Customer Assistant - Food - Taunton reference: 6253507550

Opportunity Review: Customer Assistant (Foods) at M&S

This role offers an exciting opportunity to join the renowned M&S team as a Customer Assistant within their vibrant Foods section. If you're passionate about delivering exceptional customer service and have a keen interest in high-quality food products, this position could be a fantastic stepping stone in your retail career.

What Makes This Role Appealing?

• Brand Ambassadorship: You'll have the chance to represent a trusted and beloved brand, becoming a knowledgeable advocate for M&S's premium food offerings. This involves recommending new products and ensuring customers feel genuinely valued.
• Customer-Centric Environment: The core of this role is putting customers first. You'll be instrumental in creating a positive and memorable shopping experience, directly contributing to customer satisfaction.
• Dynamic Retail Experience: M&S is at the forefront of retail innovation, embracing a digital-first approach. You'll gain valuable experience working with digital tools like the Sparks App and in-store devices, enhancing your digital literacy and customer service capabilities.
• Team Collaboration and Inclusivity: A strong emphasis is placed on teamwork and fostering an inclusive store environment. You'll have the opportunity to collaborate with colleagues, build positive relationships, and contribute to the local community.
• Adaptability and Versatility: The retail landscape is constantly evolving, and this role requires flexibility. You'll be comfortable working across different areas of the store, adapting to changing demands and gaining a broad understanding of retail operations.
• Career Development Potential: M&S is committed to pushing boundaries and revolutionizing the industry. This role provides a platform to develop essential retail skills, learn about product knowledge, and understand operational targets, laying a strong foundation for future growth within the company or the wider retail sector.
• Training and Support: M&S provides training to equip you with the necessary skills to utilize digital tools and deliver excellent customer service.

Key Considerations for Your Career Path:

• Operational Hours: The operation runs 7 days a week between 06:00 and 20:30. While flexibility is a core requirement, understanding the potential for varied shifts within these hours is important.
• Peak Season Commitment: Please note that successful candidates will be asked to work up to full-time hours during the weeks commencing 14th and 21st December, indicating a demand for dedicated support during busy periods.
• Proactive Engagement: This role thrives on proactivity. You'll be expected to actively engage with customers, anticipate their needs, and take initiative to resolve queries and offer solutions.
• Product Knowledge is Key: A genuine interest in food and a commitment to learning about M&S's extensive product range will be highly beneficial for success in this role and for your own professional development.
• Embracing Technology: A willingness and ability to quickly learn and utilize digital tools is essential for enhancing the customer experience and staying aligned with M&S's forward-thinking approach.
• Feedback and Improvement: The role encourages a culture of continuous improvement. Being open to feedback and actively seeking it will be crucial for your growth and for contributing to the team's success.

This Customer Assistant position at M&S offers a well-rounded retail experience with a strong focus on customer service, teamwork, and embracing the future of retail. It's an excellent opportunity for individuals looking to build their career in a dynamic and supportive environment.