Christmas Customer Assistant - Food Through The Night - Bluewater reference: 6254804024

Opportunity Review: Customer Experience Colleague (Part-Time, Evenings/Weekends)

This part-time Customer Experience Colleague role presents a unique opportunity for individuals looking to excel in a customer-centric retail environment, particularly those who thrive during evening and weekend shifts. Marks & Spencer (M&S) is seeking dynamic individuals to be the "face of the business," prioritizing customer needs and championing their excellent product range.

Advantages for Your Career Path:

• Direct Customer Impact: This role places you at the forefront of the customer journey. You'll have the chance to make a tangible difference in customer satisfaction by providing efficient service, ensuring product availability, and proactively engaging with shoppers. This experience is invaluable for developing strong interpersonal skills and a deep understanding of consumer behavior.
• Product Expertise Development: M&S offers comprehensive training to equip you with expert product knowledge. This is a significant advantage for career growth, allowing you to become a trusted advisor to customers and to confidently recommend products and services. This builds confidence and enhances your sales acumen.
• Embracing Digital Transformation: The emphasis on utilizing digital tools and communication channels aligns with current industry trends. Developing these skills will make you a more competitive candidate in today's evolving retail landscape.
• Performance-Driven Environment: The focus on delivering on daily sales targets, promotions, and selling opportunities offers a structured environment for honing your performance metrics and understanding the drivers of retail success.
• Unsocial Hours Premium: The offered £3 per hour premium for hours worked between 10:00 PM and 6:00 AM can significantly enhance your earning potential, making these shifts more financially rewarding.
• Commitment to Inclusion: M&S's dedication to an active Inclusion, Diversity, and Equal Opportunities Policy, along with their willingness to discuss flexible working and provide reasonable adjustments, indicates a supportive and forward-thinking workplace culture.

Key Considerations for Potential Candidates:

• Working Pattern: The core working hours are Thursdays and Saturdays from 8:00 PM to 2:30 AM. Candidates must be comfortable with these late-night and early-morning shifts.
• Age Restriction: Due to health and safety regulations, applicants must be 18 years of age or older to be considered for this role.
• Seasonal Demand: Be aware that successful candidates will be required to work up to full-time hours during the weeks commencing December 14th and 21st, indicating a period of heightened operational activity, likely related to the holiday season.
• Customer-Centric Mindset: Success in this role hinges on a genuine desire to prioritize the customer experience above all else. You should be passionate about service and driven to create positive interactions.
• Proactive and Adaptable: The role requires you to be proactive in engaging with customers, managing your workload efficiently, and adapting to changing situations. A good level of digital capability is also essential.
• Continuous Improvement: The expectation to act upon and regularly seek feedback highlights the importance of a growth mindset and a commitment to ongoing learning and development.

For those seeking to build a career in retail with a reputable brand that values its customers and embraces innovation, this Customer Experience Colleague position offers a rewarding platform. It’s an opportunity to gain practical experience, develop valuable skills, and contribute to a dynamic retail environment, especially if you are looking for a role that complements other commitments or simply prefer to work during these specific hours.