Claims Service Adviser

Aon Seeks Experienced Claims Service Adviser to Drive Optimal Client Outcomes

For seasoned Claims Handlers with a robust background in UK commercial claims, Aon presents an exciting opportunity to join a global leader in shaping better decisions. This role, available in **Glasgow, Leeds, or Manchester**, is designed for professionals who excel at building strong client relationships and securing the best possible claims resolutions.

Aon's mission is to "shape decisions for the better to protect and enrich the lives of people around the world." As an organisation, they foster a culture of trust, inclusion, and a shared passion for the success of both colleagues and clients. If you are driven by achieving optimal outcomes and thrive in a collaborative environment, this could be your next career move.

What This Opportunity Entails:

As a Claims Service Adviser, you will be at the forefront of managing a diverse portfolio of commercial corporate client claims. Your primary responsibility will be to ensure the swift and successful progression of claims towards their optimal conclusion. Key responsibilities include:

• Managing a varied portfolio of claims, with potential for growth into other lines of business.
• Ensuring adherence to FCA guidelines, pre-action protocols, and Claims Portal procedures.
• Establishing and managing relevant coverages and handling claims end-to-end within delegated authority.
• Providing expert advice, technical analysis, and litigation support to clients to facilitate claim settlements.
• Liaising effectively with a wide range of stakeholders and cultivating strong client relationships.
• Maintaining accurate electronic claim files, processing claims information, and coordinating internal activities.
• Reviewing and managing appropriate claims reserves.
• Operating in strict compliance with Aon UK Limited policy guidelines and risk management protocols.

Advantages for Potential Candidates:

• Career Development: The opportunity to manage a diverse portfolio and potentially develop expertise in other lines of business offers significant professional growth.
• Impactful Role: You will play a key role in ensuring positive outcomes for clients, directly contributing to Aon's mission.
• Structured Environment: While fostering flexibility, the role operates within a structured framework, ensuring clarity and efficient processes.
• Collaborative Culture: Join an inclusive team that values trust and is passionate about mutual success.
• Work-Life Balance & Wellbeing: Aon prioritises colleague wellbeing with a comprehensive benefits package, "Global Wellbeing Days," and agile working solutions to support your work-life balance.
• Continuous Learning: Aon's culture of continuous learning will equip you with the tools to learn, share, and grow, helping you reach your full potential.

Key Considerations for Success:

To thrive in this role, candidates should possess:

• Proven Experience: Demonstrated experience in handling UK Commercial Insurance Claims is essential, with technical proficiency across property and liability claims being highly advantageous.
• Adaptability: The ability to work effectively in a fast-paced environment, exhibiting flexibility while maintaining a structured approach.
• Interpersonal Skills: Strong organisational and interpersonal skills are crucial for building relationships and managing complex cases.
• Negotiation Prowess: Excellent negotiation skills are key to securing favourable outcomes for clients.

Aon is committed to fostering an innovative and inclusive workplace where all colleagues feel empowered and valued. They are an equal opportunity employer, welcoming applications from all individuals and providing reasonable adjustments for those with disabilities throughout the application and employment process.