Claims Specialist (Folkestone, GB)

Unlock Your Potential as a Claims Specialist at Swiss Re

This is a fantastic opportunity for experienced insurance professionals to join a dynamic team at Swiss Re, a global leader in reinsurance and risk transfer. If you're passionate about delivering exceptional customer service and making sound, technically-driven decisions that impact client profitability, this role might be your next career move.

The Claims Specialist will be instrumental in managing a portfolio of Group and Individual Income Protection claims end-to-end, acting as the primary insurer for a key client. This role offers a chance to leverage your expertise in a challenging and rewarding environment, contributing to the overall success of the Life & Health Business Management unit.

Advantages for Aspiring Candidates:

• Impactful Role: Directly contribute to Swiss Re's risk profitability through astute claims management and customer service excellence. Your decisions will have a tangible impact.
• Career Development: The role encourages the development of technical expertise through participation in seminars, training, and audits. This is a chance to grow your knowledge within the insurance sector.
• Client Focus: Work closely with a key client, allowing you to build strong relationships and a deep understanding of their needs.
• Diverse Portfolio: Manage a range of claims across Group and Individual Income Protection product lines, providing a broad and varied experience.
• Contribution to Business Initiatives: Be involved in business projects and initiatives, offering valuable claims perspective and influencing broader company activities.
• Strong Industry Presence: Become part of Swiss Re, a globally recognized and respected organization committed to making the world more resilient.
• Inclusive Culture: Swiss Re fosters an inclusive environment where diverse perspectives are valued, encouraging innovation and professional growth for all.

Key Considerations for Your Career Path:

• Technical Expertise: A strong foundation in medical, occupational, vocational, and financial knowledge relevant to claims assessment is highly desirable. Continuous learning in these areas will be crucial.
• Risk Management: The role emphasizes technically correct claims management decisions and applying risk management principles. A thorough understanding of risk is paramount.
• Customer Service Excellence: Exceptional verbal and written communication skills are essential for interacting with clients and claimants, including strong negotiation and influencing abilities.
• Analytical Skills: The ability to handle multiple sources of information, pay close attention to detail, and effectively prioritize and make decisions is vital. Familiarity with Excel, data analytics, and management information reporting is a significant asset.
• Regulatory Knowledge: A solid understanding of the UK regulatory environment, including FCA and FOS guidelines, is a key requirement. Awareness of ABI guidelines and statements of best practice will also be beneficial.
• Adaptability: Be prepared to contribute to process and system development, demonstrating flexibility and a willingness to adapt to evolving operational needs.
• Location: This role is based in the UK, with opportunities in Folkestone and London.

If you are a detail-oriented professional with a passion for insurance claims and a drive to excel, this Claims Specialist position at Swiss Re offers a compelling platform to advance your career and contribute to a leading global organization.