Client Services Co-ordinator OOH

Client Services Coordinator - Out of Hours Team at the Royal Veterinary College

This exciting opportunity within the Royal Veterinary College's (RVC) renowned Queen Mother Hospital for Animals offers a chance to join a dedicated Out of Hours team as a Client Services Coordinator. If you are passionate about exceptional customer service and thrive in a dynamic, supportive environment, this role could be a significant step in your career journey.

Advantages for Prospective Candidates:

• Meaningful Impact: You will play a crucial role in providing a first-class, customer-focused service to hospital clients, referring veterinarians, and visitors during critical out-of-hours periods. This position is vital in ensuring a seamless and supportive experience for all stakeholders during potentially emotional times.
• Professional Development: The RVC is committed to your growth. This role provides an excellent platform to develop and hone your skills in all facets of front-of-house operations. Furthermore, Continuous Professional Development (CPD) is both encouraged and fully funded, offering significant opportunities for learning and advancement.
• Flexible Working: This part-time position, approximately 20 hours per week, operates on a rolling three-week rota, providing a structured yet adaptable work schedule. The operational hours are from 6:00 PM to Midnight, Monday to Friday, and cover weekend shifts from 8:00 AM to Midnight.
• Supportive Work Environment: You'll be working as part of a friendly and collaborative Out of Hours team, integral to the continuous administration that supports the 24/7 service. You will also have the opportunity to collaborate with RVC clinical teams and students.
• Generous Benefits Package: The RVC offers a comprehensive reward package designed to support your well-being and career:
  • A competitive and attractive pension scheme.
  • A range of family-friendly policies, including adoption, maternity, and paternity pay and leave.
  • On-site amenities including a café and restaurant.
  • Free membership to the newly built Fitness and Wellbeing Centre, featuring a gym, badminton, climbing wall, and various fitness classes (Zumba, yoga, Pilates).
  • Cycle to Work scheme.
  • A free mini-bus service connecting to and from Potters Bar station and the Hawkshead Campus.
• Comprehensive Training: Full training will be provided for this unique role, ensuring you are well-equipped to excel.

Key Considerations for Your Career Path:

• Client-Centric Focus: The core of this role is delivering an exceptional customer experience. Candidates should possess a genuine passion for providing high levels of customer service and have proven experience in a busy, client-focused reception environment.
• Adaptability and Resilience: Working out-of-hours requires adaptability and a composed demeanor, especially when dealing with clients during stressful situations. The ability to remain enthusiastic and personable while providing excellent patient and client care is paramount.
• Team Collaboration: This role is integral to a team and requires effective communication and collaboration with colleagues, clinical staff, and external stakeholders.
• Understanding of the Veterinary Field: While not explicitly stated as a requirement, an interest in or understanding of the veterinary field will undoubtedly enhance your ability to connect with clients and understand the hospital's operations.
• Part-Time Nature: This role is part-time, making it an ideal opportunity for individuals seeking to balance work with other commitments or to gain valuable experience in a unique sector.

This Client Services Coordinator position at the Royal Veterinary College represents a compelling opportunity for individuals seeking to contribute to a vital service within a respected institution, while simultaneously investing in their professional development and enjoying a well-rounded benefits package.