Client Services Coordinator (Claims - Front of House)

We are pleased to present a compelling opportunity for a dedicated and skilled Client Services Co-Ordinator to join a dynamic veterinary hospital's Claims Team. This role is ideal for individuals seeking to leverage their client-facing and administrative expertise within a compassionate and fast-paced healthcare environment.

This position offers a unique chance to become an integral part of a busy veterinary hospital, where you will play a pivotal role in ensuring a seamless and supportive experience for clients navigating the insurance claims process. Your contributions will directly impact client satisfaction and the smooth operation of the hospital's patient care journey.

Key Advantages for Aspiring Candidates:

• Meaningful Impact: Directly contribute to the well-being of pets and their owners by facilitating clear, timely, and empathetic communication during potentially stressful times.
• Skill Development: Enhance your expertise in insurance claims processing, administrative management, and client relationship building within a specialized healthcare setting.
• Collaborative Environment: Join a supportive and collaborative team where your skills and commitment are recognized and valued daily.
• Comprehensive Benefits: Enjoy a generous reward package, including a competitive pension, family-friendly policies, on-site amenities, and a complimentary fitness and wellbeing center.
• Work-Life Balance: A structured 35-hour work week, Monday to Friday, with occasional weekend coverage in consultation with your line manager, promotes a healthy work-life integration.

Key Considerations for Your Career Path:

• Client-Centric Focus: The role demands a high degree of professionalism, empathy, and meticulous attention to detail, particularly when interacting with clients during sensitive moments.
• Administrative Prowess: Strong organizational skills and proficiency in administrative tasks, including data management and communication, are essential for success.
• Proactive Problem-Solving: You will be expected to identify and resolve discrepancies efficiently, requiring a proactive and analytical approach.
• Healthcare Experience: Previous experience in a client-facing role within a healthcare or veterinary setting is highly advantageous and will accelerate your integration into the team.
• Insurance Claims Knowledge: While previous insurance claims handling experience is desirable, a willingness to learn and develop these skills within the role will be a significant asset.

This role is more than just a job; it's an opportunity to grow your career in a supportive and rewarding environment. If you are a highly organised, empathetic, and proactive individual with a passion for providing exceptional client service, we encourage you to explore this exciting prospect.