Client Services Coordinator (Front of House) Accounts

Client Services Coordinator: A Rewarding Opportunity in Veterinary Care

This is a compelling opportunity for a seasoned and empathetic Client Services Coordinator to join a dynamic and busy veterinary hospital. The role is central to the client experience, serving as the primary point of contact and ensuring seamless support throughout a pet's journey with the hospital. If you thrive in a client-facing environment, possess excellent organizational skills, and have a genuine passion for helping others, this position could be an ideal next step in your career.

What Makes This Role Stand Out:

• Impactful Contribution: You will be an integral part of a compassionate team, directly influencing client satisfaction and the overall reputation of a respected veterinary practice.
• Diverse Responsibilities: The role offers a broad range of duties, from welcoming clients and managing information to handling payments and processing insurance claims. This variety ensures an engaging and challenging work environment.
• Skill Development: This position is excellent for honing administrative, communication, and problem-solving skills, particularly in a healthcare setting. Experience with basic accounts and insurance claims processing will be a significant asset.
• Collaborative Environment: Become part of a team that values collaboration and your individual contributions, fostering a supportive atmosphere where your skills are recognized.
• Work-Life Balance: The advertised hours (22.5 per week, Monday to Friday, midday to 4:30 pm, with occasional weekend flexibility) offer a good balance for those seeking part-time work.
• Generous Benefits Package: The hospital offers a competitive reward package, including a strong pension, family-friendly policies, on-site amenities like a café and restaurant, and a fantastic free membership to a newly built Fitness and Wellbeing Centre. Additional perks like a cycle-to-work scheme and a free mini-bus service further enhance the employee experience.

Key Considerations for Your Career Path:

• Client-Centric Focus: Success in this role hinges on providing exceptional service with a high degree of empathy, professionalism, and discretion, especially when discussing sensitive topics.
• Organizational Prowess: A meticulous approach to managing client and patient information, processing payments accurately, and ensuring all necessary documentation is in order is paramount.
• Proactive Problem-Solving: The ability to identify and resolve discrepancies efficiently will be crucial in maintaining smooth operations and client satisfaction.
• Administrative Acumen: Proficiency with Microsoft Office and CRM/database systems is essential. Previous experience in basic accounts and handling insurance claims will be highly advantageous.
• Team Integration: While the role is client-facing, effective liaison with clinical and non-clinical departments is vital for seamless service delivery.

This role represents a fantastic opportunity for an experienced professional to make a real difference in a caring and busy veterinary hospital. The combination of meaningful work, a supportive team, and an attractive benefits package makes this a role worth serious consideration for those looking to advance their career in client services within the healthcare sector.