Client Support Specialist - Part time 20h/Week

Discover a rewarding part-time opportunity at Barclays as a Client Support Specialist. This role offers a unique chance to leverage your exceptional communication and problem-solving skills to deliver outstanding customer service and resolve complex client needs. If you're seeking a role with fixed, predictable hours and the chance to make a tangible impact within a reputable financial institution, this position warrants your careful consideration.

The core of this role revolves around providing dedicated support to clients, primarily through telephony. You'll be instrumental in addressing intricate customer queries and ensuring a personalized resolution for each case. This is an excellent avenue for individuals who thrive in a structured environment and are passionate about customer advocacy.

Key Advantages for Potential Candidates:

• Specialized Focus: This role is dedicated to client support, allowing you to hone your expertise in customer service within a telephony-based setting.
• Predictable Schedule: The fixed working hours of 10 AM to 2 PM, Monday to Friday, provide excellent predictability, allowing for effective work-life balance and personal planning. While these hours are non-negotiable, they offer a consistent structure.
• Impactful Work: You'll play a crucial role in resolving complex customer issues, directly contributing to client satisfaction and the bank's reputation.
• Skill Development: Opportunities exist to develop and implement customer care procedures, identify areas for improvement, and even provide coaching to colleagues, fostering leadership potential.
• Collaborative Environment: You'll work closely with various teams across the bank, gaining exposure to different functions and enhancing your understanding of integrated customer care processes.
• Growth Potential: The description hints at potential progression, with expectations for analysts to either lead and supervise teams or take ownership of specific processes and projects. This suggests a career path within client services.

Key Considerations for Your Career Path:

• Fixed Hours: The non-negotiable nature of the working hours (10 AM - 2 PM, Monday to Friday) is a critical factor. Candidates must be fully committed to this schedule.
• Telephony-Centric: The role is primarily telephony-based. If you excel in verbal communication and enjoy direct client interaction over the phone, this will be a significant advantage.
• Problem-Solving Acumen: Success hinges on your ability to tackle complex customer issues efficiently and professionally. A strong analytical and problem-solving mindset is essential.
• Adaptability: The ability to adapt to change, manage multiple inquiries, and prioritize tasks will be vital in a dynamic customer support environment.
• Risk and Controls Awareness: You may be assessed on your understanding of risk and controls, indicating the importance of diligence and adherence to procedures in this role.
• Barclays Values: Alignment with Barclays' core values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset (Empower, Challenge, Drive), will be fundamental to your success and integration within the company culture.

This Client Support Specialist position in Knutsford offers a compelling opportunity for individuals who are driven by customer satisfaction, possess strong communication and problem-solving skills, and value a structured work environment. By understanding these advantages and considerations, you can effectively assess if this role aligns with your professional aspirations and career trajectory.