Customer Solutions Design Specialist (Cisco Call Manager) (New Bailey, Manchester, United Kingdom)

A Premier Opportunity in Contact Centre Solutions Design

Are you a seasoned professional with a passion for designing cutting-edge contact centre solutions? This role offers a unique chance to shape the future of customer and agent experience for some of the world's leading brands. If you thrive in a collaborative environment and are adept at translating complex business needs into elegant technical designs, this opportunity at BT could be your next significant career move.

Why This Role Stands Out

This position is more than just a job; it's a chance to be at the forefront of digital transformation for businesses. You will engage directly with our prestigious business customers, delving deep into their industry nuances and strategic objectives. Your expertise will be instrumental in guiding them through critical transitions, whether it's their initial move to cloud-based contact centres or the enhancement of their existing robust solutions with BT and partner offerings.

Key advantages for candidates include:

• Impactful Work: Directly influence the success and customer satisfaction of major global brands by designing transformative contact centre solutions.
• End-to-End Ownership: Take full technical solution governance and ownership across the entire lifecycle, from pre-sales and design through to delivery.
• Collaborative Environment: Work closely with a diverse range of internal stakeholders, including bid, commercial, and project teams, fostering a truly integrated approach.
• Innovation and Efficiency: Drive the adoption of design patterns and templates to enhance solution efficiency, moving away from bespoke requests and promoting standardization.
• Career Growth: Access world-class training and development opportunities, enabling continuous learning and skill enhancement in a rapidly evolving technological landscape.

Key Considerations for Your Application

To ensure this opportunity aligns with your career aspirations, please consider the following:

• Location Flexibility: This role operates on a hybrid model, requiring 3 days in the office and 2 days working from home. Candidates must be comfortable with this arrangement. Positions are available in Manchester, Leeds, Gosforth, Birmingham, and Belfast.
• Required Experience: A strong track record in the design, delivery, and deployment of voice and contact centre solutions is essential. Specific experience with Cisco Call Manager is highly desirable.
• Skillset Alignment: The role demands a robust understanding of Decision Making, Requirements Analysis, a Growth Mindset, Risk Management, Solution Design, and Technology Migration.
• Closing Date: Please note that applications will close on 10/10/2025.

A Wealth of Benefits to Support Your Journey

BT is committed to fostering a supportive and rewarding environment for its employees. Beyond the core role, you can expect a comprehensive benefits package designed to support your financial well-being, health, and work-life balance:

• Financial Security: 10% on-target annual bonus, a strong BT Pension scheme (minimum 5% employee contribution, 10% BT contribution), and X4 Salary Life Assurance.
• Work-Life Integration: A hybrid working model, 25 days of annual leave (increasing with service), and generous equal family leave policies.
• Health & Well-being: Enhanced women's health support, 24/7 private virtual GP appointments, and 2 weeks of paid carer’s leave.
• Lifestyle Perks: A huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loans, Electric Vehicle Salary Sacrifice, and discounted BT services.
• Professional Development: World-class training and development opportunities, and the option to join BT Shares Saving schemes.

A note on Diversity and Inclusion: BT is a strong advocate for diversity and inclusion. If you are excited about this role but your past experience doesn't perfectly align with every listed requirement, we encourage you to apply. You might be the ideal candidate for this or other opportunities within the team.