Unlock Your Potential: A Rewarding Opportunity for Experienced Speech & Language Therapists
Are you a dedicated Speech & Language Therapist seeking a role with profound impact? This opportunity at a leading global company is designed for professionals who want to make a tangible difference in the lives of individuals managing a neck stoma.
About the Opportunity:
As a Clinical Support Specialist, you will be at the forefront of patient care, providing essential support and education to patients, caregivers, and clinicians. Working with a highly regarded portfolio of products and services, you will collaborate closely with hospital clinicians, Atos Clinical Educators, and Territory Sales Managers. Your expertise will be crucial in assessing needs, facilitating effective patient care routines, and optimizing product usage to enhance the quality of life for those with laryngectomy or tracheostomy.
A key aspect of this role involves developing and implementing individualized care plans in partnership with patients and their support networks. This approach ensures that specific product needs are met and mutually established goals are achieved, fostering patient empowerment and independence.
Beyond direct patient interaction, you will significantly contribute to the professional development of the wider Customer Care team. By sharing your knowledge and insights, you will ensure the team is equipped to understand and meet the complex needs of customers. You will also be a vital resource for troubleshooting, addressing any challenges that arise during patient interactions.
This position offers the benefit of hybrid working, providing a valuable blend of flexibility and in-office collaboration.
Key Responsibilities:
- Deliver exceptional support, education, and information to individuals living with a laryngectomy or tracheostomy.
- Develop and implement personalized care plans in collaboration with patients, caregivers, and clinicians, focusing on individual needs and goals.
- Provide comprehensive training to the Customer Care team on both products and relevant medical conditions.
- Partner effectively with field-based clinical and sales teams to drive service growth and improve patient outcomes.
- Contribute to the company's strategic objectives through outstanding customer care and optimal product matching.
What We're Looking For:
- A qualified Speech & Language Therapist with a minimum of 5 years of experience specifically in laryngectomy and tracheostomy patient care.
- Proven experience in delivering education and support to patients with complex care needs.
- Outstanding communication skills, with the ability to convey complex and technical information clearly and accessibly to patients.
- Exceptional organizational and time-management skills.
- Proficiency with IT systems and packages.
- A positive and proactive attitude, demonstrating resilience and adaptability.
- (Desirable) Understanding or experience with home delivery, prescription, or DAC services.
- (Desirable) Experience within commercial healthcare services.
Advantages for Your Career Path:
- Specialized Expertise: Deepen your specialization in a niche but vital area of patient care, enhancing your professional profile.
- Impactful Work: Directly contribute to improving the quality of life for individuals with significant medical needs.
- Collaborative Environment: Work alongside a multidisciplinary team, including clinical and sales professionals, fostering a rich learning experience.
- Professional Development: Opportunities to mentor and train colleagues, refining your leadership and teaching skills.
- Work-Life Balance: The hybrid working model promotes flexibility and a healthier work-life integration.
- Company Stability & Growth: Join a well-established global leader in its field, part of the esteemed Coloplast A/S group, offering job security and opportunities for advancement.
What You Can Expect:
- Competitive Company pension scheme
- Company Bonus scheme
- Generous annual leave: 25 days plus statutory bank holidays, with the option to purchase more.
- Life Assurance coverage
- Medicash Scheme for health and wellness benefits
- Access to a variety of Retail discount schemes
About Atos Medical:
Founded in 1986, Atos Medical is the global leader in laryngectomy care and a prominent developer and manufacturer of tracheostomy products. Our core purpose is to make life easier for people living with a neck stoma, achieved through personalized care and innovative solutions under our brands Provox®, Provox Life™, and Tracoe. We are deeply committed to clinical research and education, recognizing their integral role in exceptional patient experiences. With Swedish roots and a global presence of approximately 1400 dedicated employees, our products reach over 90 countries. Since 2021, Atos Medical operates as the Voice and Respiratory Care division of Coloplast A/S.
