Complaints manager job in Borehamwood

... Bureau Management oversight of Customer Servicing, Experience and complaints, Change Management and Operational plans with some of the key & largest providers in the market. You will play an integral role in managing complex service improvements and performance in a matrixed business model, alongside investigating issues from customers and partners to improve and achieve the highest level

... as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.Assistant Vice President ExpectationsTo advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.Lead a team

... health and safety, ensuring this is promoted and adhered to Handling complaints and breakdowns in service to meet customer expectations Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner Building relationships with internal and external stakeholders and ensure the customer is our main focus. Skills and experiences: To ensure full compliance w

... health and safety, ensuring this is promoted and adhered to Handling complaints and breakdowns in service to meet customer expectations Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner Building relationships with internal and external stakeholders and ensure the customer is our main focus Skills and experiences: To ensure full compliance wi

... as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.Assistant Vice President ExpectationsConsult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.Identify ways to mitigate risk and developing new policies/procedures in support of the contr

... out clientelling initiatives • Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome • Act as a strong team motivator, promoting team spırıt through effective communication, and cultivating a positive and energetic environment, even to the eyes of the Client • Encourage the exchange of information within the team and proactively de

... & Customer Minutes Lost, network risk, and customer complaints • Ensure that all workers engaged on the projects / portfolio of projects are fully aware of all safety and environmental requirements • Develop the project execution plan and present project governance approval papers Qualifications: • Experience managing construction and engineering projects of values in the region of

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... and contributes to BT becoming more valuable and resilient. The Manager – Controls & Assurance supports the overall governance, maintenance and continuous improvement of the BT policies and key control framework, including delivery of centralised testing of Key Controls. What you'll be doing Design: Deliver projects to continually improve the design of Policies, Standards and Key Control

... Investor Services business aims to provide institutional asset managers with an end-to-end service proposition for all their banking needs: the Custody, Fund Services and Execution Services businesses are key enablers and differentiators for Citi.Custody: provides securities settlement and clearing, safekeeping, and asset servicing to institutional clients through a proprietary sub-custody net

... ownership of actions Taking ownership and involvement for raised complaints, especially where errors are concerned and understands and leads the team with regard to how they impact team and business KPIs And any experience of these would be really useful Strong verbal and written communication skills and enjoys mentoring others with a passion for developing their skills A positive leader with

... to give a holistic response where require with experience of resolve complaints and difficult enquiries with first interaction and to become Champions and is empowered in first contact resolution (FCR) And any experience of these would be really useful Excellent verbal and written communication skills with a polite and professional telephone manner Proactively looks for how to do the best job

... to give a holistic response where require with experience of resolve complaints and difficult enquiries with first interaction and to become Champions and is empowered in first contact resolution (FCR) And any experience of these would be really useful Excellent verbal and written communication skills with a polite and professional telephone manner Proactively looks for how to do the best job

... to give a holistic response where require with experience of resolve complaints and difficult enquiries with first interaction and to become Champions and is empowered in first contact resolution (FCR) And any experience of these would be really useful Excellent verbal and written communication skills with a polite and professional telephone manner Proactively looks for how to do the best job

... needs and customer requirements with guidance from QA Supervisor / Manager. Compliance tasks: Critical Control Points annual validations Allergen validations Packaging intake verification Conducting internal audits Quality Auditors tasks: Monitoring environmental and hygiene practises, including post clean line sign-off, collection of swabs & water samples Quality checks and then

... audit team. Administration and inputting of data for customer complaints, KPI reports and analytical data to support the technical systems team when required. Administration and completion of projects to assist in the compliance of the Quality Management System. Administration and completion of the nutritional verification schedule. General office duties, e.g. filing / archiving, laminating of

... / strong IT Skills.Technical Administrator duties; To enter complaints information onto the Access database. To run queries and analyse complaints data. Contact with customer complaints departments (update on customer complaints investigation Investigate complaints, record findings and compile response findings. Prepare required business reports for internal and external use allowing suitable

... health and safety, ensuring this is promoted and adhered to Handling complaints and breakdowns in service to meet customer expectations Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner Included in an out of hours rota as supervisor contact a minimum of once every 9 weeks Skills and experiences: To ensure full compliance with health and safe

... Proven experience of administration relating to customer service and complaints Previous experience analysing and diagnosing problems and implementing effective solutions Proven knowledge of relevant regulations, legislation and good practice Knowledge of housing management/debt collection and related issues Ability to work independently in community Travel is a requirement of the role, theref

... skills to work with vendors, assist employees, and resolve complaints.Excellent time management and organizational skills to handle multiple tasks and priorities.Expertise in administering and overseeing employee benefit and wellbeing programs.Experience with benefit implementations and system migrations.Ensuring compliance with legal requirements and company policies.Experience with benefits