Tusker Order & Delivery Advisor - Watford

This review provides an in-depth look at the Order & Delivery Advisor position, designed to help prospective candidates understand the opportunity and make informed career decisions.

Order & Delivery Advisor: An Opportunity for Impact and Growth

The Order & Delivery Advisor role presents a compelling opportunity for individuals passionate about delivering exceptional customer service and contributing to a forward-thinking organisation. Based in Watford, this full-time position offers a competitive salary of £30,609 and operates on a hybrid working pattern, requiring at least three days per week in the office. Initial training will necessitate a full-time office presence to ensure a robust foundation.

Key Advantages for Candidates:

• Career Development in a Visible Role: As a key player within the Order and Delivery Team, you'll be at the forefront of customer interaction. This high-visibility area is crucial to the business's success, offering significant opportunities to hone your skills in customer management, problem-solving, and process optimization. Consistent strong performance is not only expected but also rewarded, paving the way for potential career advancement within the company.
• Focus on Driver Experience: The core of this role is centered around ensuring a positive experience for drivers awaiting their new vehicles. This involves proactive communication, a deep understanding of driver needs, and a commitment to 'doing the right thing, always.' If you thrive on making a tangible difference in people's journeys, this role offers that satisfaction.
• Commitment to Sustainability and Innovation: The company is on an "exciting journey to transform its Group" with a strong emphasis on sustainability and planet-positive mobility. As an award-winning car leasing company, they are dedicated to driving down emissions by facilitating the transition to newer, more environmentally friendly vehicles. This role allows you to be part of a mission that aligns with global environmental concerns.
• Supportive and Inclusive Work Environment: The organisation fosters an inclusive culture, celebrating diversity and ensuring all colleagues feel they belong and can be their best. They are proactive in implementing initiatives to support employees, including a dedicated Working with Cancer initiative and a menopause health package. This commitment extends to welcoming applications from under-represented groups and offering adjustments for candidates with disabilities.
• Attractive Benefits Package: Beyond the core responsibilities, this role comes with a comprehensive benefits package. This includes a generous pension contribution (up to 15%), annual performance-related bonuses, share schemes, adaptable lifestyle benefits such as discounted shopping, 22 days' holiday plus bank holidays, and a range of wellbeing initiatives and parental leave policies.
• Flexible Working Options: The company supports flexible working, acknowledging the importance of work-life balance. While the hybrid model is standard, details on specific flexible working options are available.

Key Considerations for Candidates:

• Accountability and Proactivity: This role demands a high level of ownership. You will be responsible for managing all inbound and outbound interactions, proactively chasing responses, and ensuring tasks are completed to a high standard. A proactive approach to problem-solving and a willingness to take full accountability for your work are essential.
• Excellent Communication and Interpersonal Skills: The ability to communicate articulately and professionally, both verbally and in writing, is paramount. You will need to effectively deliver information, educate others, and potentially handle difficult conversations with empathy and clarity. A polite and professional telephone manner is a must.
• Adaptability and Problem-Solving Prowess: The role involves managing internal and external systems, maintaining accurate data, and being flexible to take on bespoke and ad hoc tasks. You will also be expected to resolve complaints and difficult inquiries at the first point of contact, acting as a champion for first-contact resolution (FCR).
• Dedication to Meeting Targets: The Order and Delivery Team operates with key metrics, and meeting (and striving to exceed) monthly delivery targets is a critical aspect of the role. A strong work ethic, dedication, and the ability to thrive under pressure are therefore important.
• Commitment to Continuous Improvement: Candidates should possess an inquisitive nature, a willingness to learn, and a drive to continuously review and improve their processes. The ability to identify areas for enhancement and proactively seek solutions will be highly valued.
• Hybrid Work Model: While flexible, the hybrid nature of the role requires a commitment to spending a significant portion of your time in the Watford office. Understanding and embracing this working style is crucial.

In summary, the Order & Delivery Advisor role offers a dynamic and rewarding career path for individuals who are customer-focused, proactive, and eager to contribute to a company with a strong social and environmental conscience. If you are looking for an opportunity to grow, make a difference, and be part of a supportive and inclusive team, this position warrants serious consideration.