Connections Advisor (Poole, GB)

This is an exciting opportunity for an ambitious individual to join a leading retail technology brand as a Connections Advisor on a 12-month fixed-term contract. Based at the Poole Specialist Business Centre, this full-time role offers a Grade 1 salary of £25,521.60 per annum.

The role operates on a standard Monday to Friday schedule, with working hours from 9:00 AM to 6:00 PM, totalling 40 hours per week. A key advantage of this position is the hybrid working model. After successful completion of your training, you will have the flexibility to work approximately two days per week remotely, with the remaining days spent on-site. This hybrid arrangement is subject to performance, with full on-site attendance potentially required in cases of performance concerns.

Currys is renowned for its passion for helping everyone enjoy amazing technology. As a Connections Advisor, you will play a vital role in ensuring the accurate and timely completion of telephony connection requests, while consistently delivering an industry-leading customer experience. This is a dynamic, fast-paced environment where accuracy and efficiency are paramount to meeting team and individual targets. You will benefit from comprehensive initial training and the support of an experienced, established team.

Key Responsibilities and Advantages for Candidates:

• Operational Excellence: You will be responsible for ensuring all activities are completed accurately and within monthly schedules. This includes managing credit vetting, connections, upgrades, and migration/porting requests professionally and within agreed timescales. This offers a chance to hone your administrative and process management skills in a critical business function.
• Client and Partner Focus: A core aspect of the role is actively ensuring that partner and customer requests align with network criteria. This provides valuable experience in client relationship management and compliance within the telecommunications sector.
• Continuous Learning: You will be empowered to take ownership of your professional development by staying current with all network changes, Currys promotions, and propositions. This fosters a proactive approach to learning and keeps you at the forefront of industry knowledge.
• Skill Development: This role is ideal for individuals with experience working under tight deadlines, a keen eye for detail, and strong administration skills. Proficiency in Microsoft Office, particularly Excel, is essential, and a flexible approach to work will be highly valued.

Why This Opportunity Stands Out:

• Career Growth: Joining the Business Sales team means you'll receive dedicated support every step of the way. Currys is committed to helping you make the role your own, develop new skills, explore different opportunities, and collaborate with various teams across the business for rapid progression.
• Rewarding Your Work: Currys recognizes that its people are the key to success. This role comes with a performance-related bonus, attractive product discounts on the latest technology, a suite of wellbeing initiatives, and a generous holiday allowance of 25 days plus 8 public holidays.
• Making an Impact: Beyond individual career development, you’ll be part of a company that is the largest recycler and repairer of tech in the UK, actively contributing to a positive impact on people and the planet.
• Inclusive Environment: Currys fosters a culture where every voice matters and is committed to making inclusion and diversity integral to all operations, including workforce strengthening.

This fixed-term contract offers a fantastic platform to gain valuable experience in a reputable organisation, develop a strong skillset, and contribute to a forward-thinking company. If you are detail-oriented, thrive in a dynamic environment, and are eager to grow your career in the tech retail sector, this role presents a significant opportunity.