Consumer Duty and Suitability Manager

Consumer Duty and Suitability Manager: An Opportunity to Shape Client-Centric Banking

This role of Consumer Duty and Suitability Manager presents a compelling opportunity for experienced professionals to play a pivotal role in shaping and embedding crucial regulatory frameworks within the UK's Wealth and Private Banking sectors. If you are passionate about delivering exceptional client outcomes and possess a keen understanding of regulatory compliance and best practices, this position offers a significant platform for impact and career advancement.

Key Advantages for Candidates:

• High-Impact Strategic Role: At its core, this position is about ensuring client success and upholding regulatory integrity. You will be instrumental in defining and implementing policies that directly influence how the bank serves its clients, fostering fairness, transparency, and a client-first approach.
• Influence and Leadership: You will have the unique opportunity to influence the strategic direction of client service and regulatory adherence. This involves collaborating with diverse stakeholders, harmonizing processes, and driving continuous improvement, offering a chance to leave a lasting mark on the business.
• Cross-Functional Collaboration: Success in this role hinges on strong stakeholder management and communication. You will work closely with various teams across the business, fostering a collaborative environment and building essential relationships that are vital for career growth.
• Deep Dive into Business Processes: The role demands an in-depth understanding of end-to-end business processes across banking, credit, and investments. This provides an excellent opportunity to broaden your expertise and gain a comprehensive view of the financial services landscape.
• Alignment with Global Strategy: This position offers the chance to connect local priorities with global strategic objectives, providing a broader perspective on the organization's mission and how your contributions fit into the bigger picture.
• Development of Core Competencies: Beyond technical expertise, this role will hone your skills in strategic thinking, risk management, change management, and business acumen. These are highly transferable skills that will significantly enhance your career trajectory.
• Structured Career Progression: The "Assistant Vice President Expectations" section clearly outlines the progression path, emphasizing advisory capabilities, policy development, operational effectiveness, and leadership potential. Whether you are leading a team or driving complex assignments as an individual contributor, there is a defined framework for growth.

Key Considerations for Candidates:

• Regulatory Acumen: A strong understanding of the Consumer Duty regulations and their practical application is essential. Candidates should be comfortable with policy development, governance, and engaging with regulatory bodies.
• Analytical and Problem-Solving Skills: The ability to interpret management information (MI) and key performance indicators (KPIs) to evaluate client outcomes and identify areas for improvement is paramount. Advanced data analysis skills will be a significant asset.
• Adaptability and Harmonization: You will need to demonstrate the ability to harmonize frameworks across different business lines and potentially varied regulatory environments. This requires flexibility and a strategic approach to integration.
• Leadership and Influence: For those aspiring to leadership, the role offers opportunities to manage forums, track actions, and produce senior-level reporting. The emphasis on "LEAD" behaviours (Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others) highlights the expectation for strong people leadership.
• Continuous Learning: The financial services industry is constantly evolving. A commitment to staying abreast of emerging risks, regulatory changes, and best practices will be crucial for sustained success in this role.
• Alignment with Company Values: Candidates should be prepared to demonstrate alignment with the company's core values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.

This London-based role is an exceptional opportunity for individuals seeking to make a tangible difference in the financial services sector, contribute to a client-centric culture, and advance their careers in a dynamic and impactful environment.