Continuous Business Improvement Analyst

Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your team: At British Gas, our mission is to sell it and mend it. We’ve been powering the UK homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint. About your role: We are looking for a Continuous Business Improvement Analyst to join our team! As a Continuous Business Improvement Analyst, you will be working closely with the Optimisation planning, Short-Term Planning, Demand Management, and Customer Delivery teams. You’ll be responsible for creating the performance narrative for the Customer Delivery function, highlighting areas of poor performance, and performing root cause analyses to diagnose problems and identify improvements. Your performance narrative will support the Exec and Planning Leadership Team in making decisions to improve business performance, with both forward-looking and backward-looking diagnostics. Location: There will be a requirement to be in our Stockport (SK1 2GT) or Leeds (LS11 5BD) offices for circa 1-2 days per week. Your responsibilities: Assess performance against chosen target metrics to support leadership insight and decision-making based on actual performance. Measure and embed core metrics and principles. Work with the Optimisation planning team to roll out insight tools to Customer Delivery teams and support their embedment. Establish effective performance rhythms across Customer Delivery and interfaces with Field performance and operation teams. Perform deep dive diagnostics into performance issues to identify root causes and potential solutions, then work with Field/Customer Delivery colleagues to implement solutions. Here's what we’re looking for: Experience in presenting data in suitable formats for each level of the business up to Exec level. Strong stakeholder management skills. Root causation and complex problem-solving techniques. Analytical thinking and positive disruption. Ability to step back from the detail and see the bigger picture. Strong in Microsoft applications (Excel, PowerPoint, Power BI, Databricks). Ability to work independently and as part of a team. Build and automated reporting to support performance improvements. Ability to focus on the finer details while maintaining a big-picture perspective. Takes initiative to identify and address issues before they become problems. Flexible and able to adjust to changing priorities and environments. Enhance the effectiveness of the Customer Delivery function via targeted interventions in identified areas of poor performance. Why should you apply? We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you. https://www.morethanacareer.energy/britishgas If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey. We’re a family of brands revolutionising how we power the planet. When it comes to energy, no one does it like us. We make it, store it, move it, sell it and mend it. We’re made up of 12 different businesses, but united by our purpose as Centrica. We’re energisers. Our journey to a greener, fairer future is powered by individuals like you. Through innovative green products, intelligent energy solutions and developing smarter ways to use and save energy, we’re not just part of the energy transition, we’re leading it. Our commitment goes beyond sustainability. Together we’re bringing our collective energies to create positive change in our local communities. If you immerse yourself in our fight to change tomorrow, you might just find your why. We’re looking for people to add to our culture – not fit in with it. We're building a community where you can be unapologetically you, where differences are celebrated, and where everyone can belong. Real inclusivity also means supporting the different realities our people face. That why we have the UK best Carers Policy and are continually building our approach to flexibility and wellbeing. Of course, we love having fun too. We’re a people place after all.