Customer Account Support Manager

<div><div><div><p><strong>Grade: L</strong><br><strong>Contract Type:</strong> Secondment (12 Months) (Full-Time)<br><strong>Shift patterns: </strong>Monday to Friday, 9am to 5pm <em>(PLEASE NOTE, THIS ROLE REQUIRES FLEXIBILITY WITH TRAVEL)</em> <br><strong>Location: Coventry</strong></p> <p>Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly. </p> <p>We're now looking for a Customer Account Support Manager</p> <p><strong>✅</strong><strong>A TYPICAL DAY MAY INVOLVE</strong></p> <ul> <li>Support the Account Management Team in the effective delivery of waste and recycling services to EnviroSolutions customers.</li> <li>The role holder will be responsible for managing 2 or 3 small accounts, focusing on building and maintaining strong relationships with key stakeholders within the customer's organisation to ensure high satisfaction levels.</li> <li>Ensure optimal commercial value for the broader customer base through data analysis and trend identification. Responsibilities include monitoring performance at key sites, facilitating the implementation of legislative changes, and assisting in the onboarding of new customers.</li> <li>Support CXM process and monitor outcomes of any hypercare activity with the Service Delivery Team</li> <li>Review volume/revenue trends across non account managed customers twice a year to identify volume reductions or uplifts and investigate and support appropriate service changes </li> </ul> <p><strong> </strong></p> <p><strong>✅</strong><strong>THIS ROLE WOULD SUIT PEOPLE WHO </strong></p> <ul> <li>Previous Account Manager experience would be desired</li> <li>Previous waste management experience would be an advantage</li> <li>IT Literate, with Microsoft office packages, including PowerBI</li> <li>Strong stakeholder management, ability to work independently and engage confidently. </li> </ul> <p><strong>✅</strong><strong>WHY JOIN US?</strong></p> <ul> <li>Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution</li> <li>Free confidential 24/7 GP consultations</li> <li>Hundreds of retail and lifestyle discounts</li> <li>Affordable loans, savings schemes and free mortgage advice</li> <li>Visit <a href="https://careers.dhl.com/global/en/working-at-dhl-supply-chain">https://careers.dhl.com/global/en/working-at-dhl-supply-chain</a> to learn more</li> </ul> <p><strong>✅</strong><strong>WHO WE ARE</strong></p> <p>​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.</p> <p><strong>✅</strong><strong>BUILDING AN INCLUSIVE WORKPLACE</strong></p> <p>At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.</p> <p>As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.</p> <p>Please be aware that interviews are provisionally scheduled to take place during the week commencing 10th OCT Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible. <strong> </strong></p> <p>#DSCUKICF</p></div></div></div>