Customer Assistant - Christmas reference: R-184330

## Embark on a Festive Journey: Seasonal Customer Assistant at John Lewis & Partners

The Christmas season at John Lewis & Partners is renowned for its magical atmosphere, and this year, you have the opportunity to be a vital part of creating those memorable experiences for customers. We are actively seeking enthusiastic individuals to join as Temporary Seasonal Customer Assistants. This role offers a unique chance to contribute to a truly special retail environment, working within a diverse and inclusive team where your individuality is celebrated.

For those who join us from October 5th, there's an added incentive for late-night shifts. In addition to your standard hourly rate, any hours worked between 22:00 and 06:00 will qualify for a Night Premium of £3.50 per hour, provided you are enrolled in the Enhanced Hours Premium arrangements.

Key Advantages for Candidates:

• Competitive Pay: Earn a solid £12.40 per hour, with the potential for additional Night Premium for late-night shifts.
• Flexible Working: A variety of Full Time & Part Time positions are available, with contract hours ranging from 10 to 36.5 hours per week. This offers flexibility to fit around your existing commitments, including early starts, late evenings, and weekend working.
• Comprehensive Training: You'll receive full training, encompassing digital learning and on-the-job coaching, ensuring you feel confident and well-supported from day one.
• Career Development: While most roles are temporary, there's a possibility of permanent positions becoming available, offering a potential stepping stone into a long-term career with the John Lewis Partnership.
• Inclusive Culture: Join a diverse team where you're encouraged to "be yourself" and thrive, embracing the employee-owned ethos of the Partnership.
• Be Part of Something Special: Contribute to the iconic John Lewis Christmas experience, a time of year synonymous with joy and thoughtful gifting.
• Employee Ownership: As a potential Partner, you'll be joining the UK's largest employee-owned business, sharing in the rewards and responsibilities of its success.

Key Considerations for Your Career Path:

• Seasonal Commitment: These are primarily temporary contracts, with the majority concluding in early January 2026. This role is ideal for those seeking supplementary income or experience during the peak festive period.
• Varied Hours: Be prepared for early starts, late finishes, evenings, and weekend working as the operational needs of the store dictate between 06:00 and 21:10.
• Pace and Adaptability: The role is described as fast-paced and varied, requiring you to be adaptable and willing to support the wider team with tasks such as till operations, stock replenishment, and general shop-keeping.
• Customer-Centricity: A passion for delivering engaging and inspirational customer service is paramount. The ability to proactively understand customer needs and resolve queries will be key to success.
• Pre-Employment Vetting: Be aware that some roles may be subject to pre-employment vetting, which could include DBS checks. Prompt completion of any required documentation is encouraged.
• Early Application Recommended: Due to the popularity of these roles, vacancies may close early if a high volume of applications is received. Applying promptly is advised.

This Seasonal Customer Assistant role at John Lewis & Partners offers a fantastic opportunity to gain valuable retail experience within a supportive and employee-owned environment during the most wonderful time of the year. If you are a motivated individual with a flair for customer service and a desire to be part of a celebrated retail brand, we encourage you to explore this exciting prospect.