Customer Team Member reference: 1061593

This review provides an in-depth look at the Customer Team Member opportunity at Co-op, located at 41 Links Road, Port Seton. We aim to equip potential candidates with the insights needed to assess if this role aligns with their career aspirations.

Opportunity Overview: Customer Team Member at Co-op

This is a part-time, permanent position offering 16 hours per week with the potential for regular overtime, paid at £12.60 per hour. The role involves varied shifts, including afternoons, late evenings, and weekends, with specific scheduling to be discussed at the interview stage. A key aspect of this role is the inclusion of duties on Co-op's Post Office Counters. Importantly, full, paid training will be provided, and applicants can apply easily via mobile devices without needing a CV. The minimum age requirement is 18 due to potential shift times.

Key Advantages for Candidates:

• Competitive Pay and Benefits: Earning £12.60 per hour is a strong starting point, complemented by a generous benefits package. This includes 31 days of holiday (pro-rata for part-time), a pension with up to 10% Co-op contribution, and access to comprehensive virtual healthcare services for you and your family.
• Employee Discount: A significant perk is the 30% discount on all Co-op products in-store, alongside 10% discounts on other brands, offering tangible savings.
• Career Development and Support: Co-op emphasizes colleague wellbeing and development. You'll receive full, paid training and dedicated support for your personal development and career progression. This commitment extends to market-leading policies designed to support colleagues through life events, as well as access to a 24/7 employee assistance service and virtual healthcare for holistic support.
• Financial Wellbeing: The inclusion of 'Stream', a money management app allowing access to a percentage of earned pay before payday, is a valuable tool for financial flexibility.
• Work-Life Balance Focus: While requiring flexibility in shifts, the provision of rotas shared three weeks in advance and accessible on mobile devices aids in planning.
• Community Focus: Co-op has a strong heritage of community focus, and this role offers an opportunity to contribute to local activities and events.
• Inclusive Environment: Co-op is committed to building diverse and inclusive teams and welcomes applications from all backgrounds. They are a Disability Confident employer and offer support for any adjustments needed during the recruitment process.

Key Considerations for Candidates:

• Shift Flexibility: The working pattern includes varied shifts, encompassing afternoons, late evenings (store closing), and weekends. Candidates must be comfortable with this flexibility and discuss their availability during the interview.
• Physical Demands: The role involves a range of tasks, including customer service, till operation, restocking shelves, and cleaning. Candidates should be prepared for an active role.
• Post Office Counter Duties: A significant component of this role involves working on Post Office Counters, which may require specific attention to detail and customer handling skills.
• Application Process: While convenient with no CV required, the application involves completing two online assessments, estimated to take around 20 minutes.
• Age Requirement: The minimum age of 18 is a mandatory requirement due to the nature of potential shift times.

Guiding Your Career Path:

This Customer Team Member role at Co-op is an excellent stepping stone for individuals who are:

• Customer-Centric: Those with a genuine care for customer needs and a passion for providing excellent service will thrive.
• Team-Oriented: The emphasis on working together and supporting colleagues makes this ideal for collaborative individuals.
• Adaptable and Proactive: A positive approach to change and problem-solving is essential, particularly in a dynamic retail environment.
• Seeking Stability and Support: The permanent contract, comprehensive benefits, and commitment to colleague wellbeing offer a secure and supportive work environment.
• Interested in Community Engagement: For those who value being part of and contributing to their local community, this role offers that opportunity.

The Co-op's investment in training, development, and employee wellbeing makes this a compelling opportunity for anyone looking to build a career in retail and community-focused service. The combination of a competitive hourly rate, substantial benefits, and a supportive organisational culture presents a well-rounded and attractive proposition for potential candidates.