Customer Assistant- Christmas reference: R-184366

## Unlock Your Festive Potential: A Review of the Seasonal Customer Assistant Opportunity at John Lewis & Partners The festive season at John Lewis & Partners is a truly special time, buzzing with a magical atmosphere and powered by the dedication of its Partners. If you're looking to be part of an iconic retail experience and contribute to creating memorable moments for customers, this Seasonal Customer Assistant role presents a fantastic opportunity. This review aims to provide prospective candidates with a clear understanding of what this role entails, highlighting its advantages and key considerations for your career journey. Advantages for Aspiring Candidates: * Be Part of Something Iconic: John Lewis & Partners is renowned for its exceptional customer service. As a Seasonal Customer Assistant, you'll directly contribute to this legacy, playing a vital role in making the Christmas season magical for shoppers. This experience can significantly bolster your resume with practical, high-impact customer interaction skills. * Competitive Compensation & Premium Opportunities: The role offers a competitive hourly rate of £12.40. For those who embrace the late-night buzz, an additional Night Premium of £3.50 per hour is available for hours worked between 22:00 and 06:00 for those enrolled in Enhanced Hours Premium arrangements. This provides a tangible financial incentive for flexible working. * Flexible Working Arrangements: John Lewis & Partners understands the importance of work-life balance. This role offers a variety of full-time and part-time positions, with contracted hours ranging from 14 to 37.5 per week. The flexibility extends across seven days, accommodating early starts, evenings, and weekends, making it adaptable to various personal schedules. * Comprehensive Training and Development: Even without prior retail experience, you're set up for success. The role includes full training, encompassing digital learning and on-the-job support, ensuring you feel confident and equipped to deliver outstanding service from day one. This is an excellent platform for developing foundational customer service and sales skills. * A Culture of Inclusivity: The description emphasizes an environment where you are "free to be yourself" and part of a "diverse team." This inclusive culture fosters a sense of belonging and encourages individuals to bring their unique perspectives to the role. * Potential for Permanent Opportunities: While primarily a temporary position until early January 2026, there is the possibility of permanent roles becoming available. This offers a potential stepping stone for motivated individuals to explore longer-term career progression within the John Lewis Partnership. * The Employee-Owned Advantage: As part of the John Lewis Partnership, the UK's largest employee-owned business, you'll experience a unique ownership model. This means a shared stake in the company's success and a culture where every Partner's contribution is valued. Key Considerations for Your Career Path: * Commitment to Key Dates: Successful candidates must be available to work on critical festive dates, including Christmas Eve, 27th December, and New Year's Eve. Planning your availability around these dates is essential for this role. * Fast-Paced and Varied Environment: The role is described as "fast-paced and varied." This means you'll need to be adaptable, energetic, and capable of multitasking. Responsibilities will include, but are not limited to:

• Delivering engaging and inspirational customer service.
• Utilizing product knowledge and sales training to drive sales.
• Proactively assisting customers with queries and needs.
• Supporting the wider team with tasks such as till operations, stock replenishment, and merchandising.

* Essential and Desirable Skills: While basic IT literacy and strong communication skills are essential, previous customer-facing experience is welcomed but not a prerequisite. The company's commitment to training means that core skills will be developed. If you have merchandising or product display experience, this could be an advantage. * Pre-Employment Vetting: Be aware that some roles may be subject to pre-employment vetting, which could include DBS checks. If required, you will be informed during the recruitment process. Prompt completion of any vetting documents is recommended to avoid delays. * Application Timing: Vacancies can close early due to a high volume of applications. It is highly recommended to apply as soon as possible to secure your place in the assessment process, which commences from Monday, 15th September, with group assessments. This Seasonal Customer Assistant role at John Lewis & Partners offers a compelling blend of engaging work, competitive compensation, and valuable experience within a highly respected retail organization. By understanding the requirements and embracing the opportunities, candidates can significantly enhance their customer service skills and potentially embark on a rewarding career path.