Customer Assistant- Christmas reference: R-184447

Seasonal Customer Assistant - John Lewis & Partners

The festive season at John Lewis & Partners is a truly special time, brimming with a magical atmosphere that our dedicated Partners help create. This opportunity as a Seasonal Customer Assistant offers a chance to be part of this memorable experience, contributing to the exceptional service John Lewis is renowned for. If you're seeking a dynamic role where you can express your individuality within a diverse team, this position is an excellent consideration.

Key Advantages for Candidates:

• Competitive Hourly Pay: Earn £12.40 per hour, with the potential for additional Night Premium if working between 22:00 - 06:00 (for those enrolled onto Enhanced Hours Premium arrangements), starting from October 5th.
• Flexible Part-Time Hours: Contracts are available for part-time work, ranging from 14 to 30 hours per week. This offers flexibility across seven days, accommodating early starts, late finishes, evenings, and weekends, to fit around your life.
• Comprehensive Training: You will receive full training, encompassing both digital learning and on-the-job experience. This ensures you feel confident and well-supported from day one.
• Career Development Potential: While primarily temporary until early January 2026, there's a possibility of permanent roles becoming available, offering a pathway for career progression within the John Lewis Partnership.
• Unique Ownership Culture: As part of the UK's largest employee-owned business, you'll experience a unique culture where you are a Partner, sharing in both the responsibilities and rewards of the company's success.
• Supportive Environment: The John Lewis Partnership fosters an environment where you are free to be yourself and encouraged to thrive.

Key Considerations for Your Career Path:

• Temporary Nature: This role is designed as a temporary position to support the peak Christmas trading period, concluding in early January 2026. Candidates seeking long-term, permanent roles should note this limitation, though the possibility of conversion exists.
• Varied Responsibilities: The role is fast-paced and multifaceted. You will be expected to deliver exceptional customer service, utilize product knowledge to drive sales, and contribute to various shop-keeping tasks, including till support, stock replenishment, and merchandising. Flexibility and a willingness to adapt are key.
• Weekend and Evening Work: As with most retail roles during the festive period, this position will require flexibility to work across seven days, including evenings and weekends, between the hours of 06:30 - 19:10.
• Basic IT Literacy Required: A fundamental understanding of IT systems is necessary for this role.
• Potential for Pre-Employment Vetting: For successful candidates, some roles may require pre-employment vetting, which could include DBS checks. You will be informed if this applies to your application.
• Early Application Recommended: Vacancies can close early due to high application volumes, so we encourage you to apply as soon as possible.

This Seasonal Customer Assistant role at John Lewis & Partners is an excellent opportunity for individuals looking to gain valuable retail experience, contribute to a beloved brand during its busiest and most magical period, and be part of a truly unique employee-owned business. It’s a chance to hone your customer service skills, develop product knowledge, and understand the dynamics of a thriving retail environment, with potential for future growth.