Customer Assistant- Christmas reference: R-184619

## A Festive Opportunity: Seasonal Customer Assistant at John Lewis & Partners

As the festive season approaches, John Lewis & Partners is gearing up for its busiest and most magical time of year. The renowned retailer is seeking dedicated individuals to join their teams as Seasonal Customer Assistants, playing a vital role in creating memorable experiences for shoppers. This is an excellent opportunity for those looking to immerse themselves in a dynamic retail environment and contribute to the exceptional service John Lewis & Partners is celebrated for.

Key Advantages for Candidates:

• Join a Celebrated Brand: Become part of the iconic John Lewis & Partners brand during its most exciting period. Contribute to a legacy of customer service excellence and be part of a business that prides itself on its employee-owned structure.
• Career Development & Training: The role offers comprehensive training, including digital learning and hands-on on-the-job experience. This ensures you'll be well-equipped and confident in your responsibilities, regardless of prior retail experience.
• Flexible Working Opportunities: A variety of full-time and part-time positions are available, catering to different availability and career goals. The role supports flexible working, including potential for compressed hours, job sharing, or shorter contracts, allowing for a better work-life balance.
• Competitive Pay & Potential Premium: Earn a competitive hourly rate of £12.40. Additionally, for those starting from October 5th and enrolled in Enhanced Hours Premium arrangements, night work between 22:00 and 06:00 will attract a premium of £3.50 per hour, offering increased earning potential.
• Inclusive & Diverse Environment: John Lewis & Partners fosters an environment where individuals are encouraged to be themselves and thrive. You'll work as part of a diverse team, contributing to a positive and inclusive atmosphere.
• Potential for Permanent Roles: While primarily temporary until early January 2026, there's a possibility of permanent roles becoming available, offering a stepping stone for successful candidates looking for a longer-term career within the Partnership.

Key Considerations for Aspiring Candidates:

• Seasonal Nature: This is a temporary contract primarily focused on the Christmas period, ending in early January 2026. Candidates should be aware of the fixed-term nature of the role.
• Varied Working Hours: The role involves flexible working across various shifts, including early starts, late nights, and weekends, between 06:00 and 20:00. Candidates should be prepared for this dynamic schedule.
• Pace and Demands: Working in a retail environment, especially during peak season, can be fast-paced and demanding. A proactive approach and the ability to adapt to changing priorities are essential.
• Customer-Centric Focus: A passion for customer service is paramount. The role requires individuals who are dedicated to putting the customer at the heart of every interaction, resolving queries, and enhancing their shopping experience.
• Basic IT Literacy: While no extensive technical skills are required, basic IT literacy is essential for utilizing store systems and engaging with digital learning modules.
• Application Timing: Vacancies may close early due to high application volumes. It is highly recommended to apply as soon as possible to secure your opportunity.
• Pre-Employment Vetting: Be aware that some roles may require pre-employment vetting, including potential DBS checks. Prompt completion of any required documents will help avoid delays in the recruitment process.

This Seasonal Customer Assistant role offers a unique opportunity to gain valuable retail experience, contribute to a beloved brand, and potentially embark on a rewarding career within the employee-owned John Lewis Partnership. If you are enthusiastic, customer-focused, and eager to be part of a vibrant team during the festive season, this could be the perfect role for you.