Customer Care Advisor, Vaillant Group

## A Rewarding Opportunity: Customer Care Advisor at Vaillant Group U.K. Ltd For professionals passionate about delivering exceptional customer experiences and driving positive change, the Customer Care Advisor role at Vaillant Group U.K. Ltd in Belper, UK, presents a compelling career advancement opportunity. This position offers the chance to be an integral part of a globally recognized leader in sustainable heating solutions, a company deeply committed to both environmental responsibility and employee well-being.

This role is ideal for individuals who thrive on problem-solving and take pride in ensuring customer satisfaction. You'll be at the forefront of managing and resolving customer complaints across various channels, including calls, emails, web, and social media. The emphasis on thorough investigation, root-cause analysis, and collaboration with internal departments, including the legal team, highlights the depth and importance of this position.

• Impactful Problem-Solving: You'll have the direct opportunity to resolve customer issues, contributing significantly to customer loyalty and the company's reputation. This experience is invaluable for developing strong analytical and resolution skills.
• Cross-Functional Collaboration: Working with various internal departments, including legal, will broaden your understanding of business operations and enhance your communication and negotiation abilities.
• Process Improvement Contribution: Your insights and feedback will directly influence the enhancement of customer service processes, offering a tangible way to shape the company's future operations.
• Exposure to a Leading Brand: Joining Vaillant Group U.K. Ltd provides exposure to a renowned brand with a strong commitment to sustainability and innovation, which can be a significant asset to your resume.
• Personal and Professional Development: The company's dedication to promoting personal development suggests a supportive environment for growth and learning.

• Essential Qualifications: A strong foundation in English and Maths (GCSE grade 4 or equivalent) is a prerequisite. While a Level 3 qualification in Customer Service is preferable, demonstrable experience in customer service and complaint resolution is highly valued.
• Proactive Communication Skills: The role demands excellent written and verbal communication skills to effectively update customers and internal stakeholders. The ability to articulate complex information clearly and professionally is crucial.
• Attention to Detail and Resilience: Given the nature of complaint resolution, meticulous attention to detail and the ability to remain resilient under pressure are paramount.
• Adaptability and Organization: The requirement to manage multiple cases simultaneously requires strong organizational skills and the ability to prioritize effectively in a dynamic environment.
• Commitment to Sustainability: Vaillant Group's strong focus on sustainability means candidates who align with these values will likely find the role and company culture particularly rewarding.

Beyond the professional development aspects, Vaillant Group U.K. Ltd offers a comprehensive benefits package designed for employee well-being and financial security. This includes an attractive remuneration package, generous holiday allowance, bonus opportunities, a substantial pension scheme, and vital benefits like death in service and subsidized private healthcare. The company's commitment to employee health is further demonstrated through free eye tests, health MOTs, and flu vaccinations. Their recent Investors in People (IiP) Gold award is a testament to their dedication to creating a supportive and family-friendly work environment.

If you are a motivated individual seeking a challenging and rewarding role within a forward-thinking organization committed to a better climate, this Customer Care Advisor position at Vaillant Group U.K. Ltd could be the perfect next step in your career journey.