First Class Customer Host - Derby

Discover Your Next Career Move: First-Class Customer Host at East Midlands Railway (EMR)

East Midlands Railway (EMR) presents an exceptional opportunity to join their dedicated "One Team" as a First-Class Customer Host based in Derby. This role is ideal for individuals passionate about delivering outstanding customer service and contributing to a memorable travel experience. EMR is recognized for its commitment to its employees, boasting nine-time accreditation as a Top Employer and Gold accreditation for Inclusive Employers Standards. They are actively fostering a diverse and inclusive workplace and welcome applications from all backgrounds.

Why Consider This Opportunity?

As a First-Class Customer Host, you will be at the forefront of EMR's customer experience, creating a welcoming environment and ensuring every journey is exceptional. This is more than just a job; it's a chance to:

• Make a Real Impact: Be the key in crafting a positive and memorable experience for every passenger, ensuring they feel valued and cared for.
• Be Part of a Supportive Team: Join an organization that deeply values its people, offering a culture where authenticity is encouraged and celebrated.
• Career Development: EMR is committed to your growth, offering "various training opportunities" to enhance your skills and career progression.
• Attractive Benefits Package: Beyond a competitive salary of £27,516.22, you'll enjoy an excellent Railway Pension scheme, free travel on EMR and other Transport UK Group lines (including LNER), discounted tickets for friends and family, and significant national travel discounts.
• Commitment to Inclusivity: EMR is actively working towards greater diversity within its workforce and is dedicated to equal opportunities, ensuring a fair and respectful application process.

Key Considerations for Aspiring Candidates:

This role requires a specific set of qualities and a willingness to embrace the demands of the railway environment. Potential candidates should be aware of the following:

• Customer-Centric Mindset: The core of this role is making customers smile. A positive attitude, a professional demeanor, and the ability to handle various situations with confidence are essential.
• Attention to Detail: Great service is built on the little things. Reliability, resilience, and an understanding of what makes a First-Class experience special are paramount.
• Flexibility and Adaptability: The role involves shift work based on a rota, covering early mornings, late nights, and weekends. Flexibility is crucial to meet the needs of the service.
• Commitment to the EMR Ethos: EMR's values—safety, delighting customers, doing the right thing, and customer focus—should resonate with your personal work ethic.
• Application Process: EMR employs a blind screening process, so remember to remove all personal information from your CV when applying. Successful candidates at the assessment day will either be offered an immediate vacancy or placed in a talent pool for up to 12 months.

This is an exciting chance to embark on a rewarding career journey with a leading railway operator. If you are passionate about people, eager to go the extra mile, and thrive in a dynamic environment, EMR would be delighted to welcome you aboard.