Customer Consultant - Cavendish Online

Opportunity Review: Customer Consultant - Cavendish Online (Bristol)

This role as a Customer Consultant within the Cavendish Online business presents an exciting opportunity for individuals passionate about customer service and eager to contribute to a supportive and forward-thinking organization. It's a chance to leverage your communication skills and make a tangible impact by connecting customers with the right solutions and support.

Advantages for Potential Candidates:

• Career Growth and Development: The organization emphasizes growth and offers numerous opportunities to learn and develop. This role can serve as a strong foundation for a career in customer relations or within the broader financial services sector.
• Focus on Inclusion and Diversity: A significant advantage is the company's deep commitment to creating an inclusive workplace. They are a Disability Confident Leader and offer various adjustments and support systems for colleagues with disabilities, long-term health conditions, or neurodivergent conditions. This includes guaranteed interviews for eligible applicants through the Disability Confident Scheme (DCS) and flexibility in working arrangements.
• Flexible Working Environment: The role embraces modern working styles with a hybrid model requiring at least two days (40%) in their vibrant Bristol Harbourside office. This offers a balance between collaborative office work and the flexibility of remote working.
• Comprehensive Benefits Package: Candidates can expect a competitive remuneration package with a salary range of £29,162. Beyond the base salary, the benefits are extensive and designed to support employees' financial well-being and lifestyle, including:
  • Generous pension contributions (up to 15%).
  • Annual performance-related bonuses and share schemes (including free shares).
  • Adaptable lifestyle benefits such as discounted shopping.
  • A solid holiday entitlement of 22 days plus bank holidays.
  • Supportive wellbeing initiatives and generous parental leave policies.
• Meaningful Work: The core of the role involves helping customers find the protection and support they need, contributing to a larger purpose of helping Britain prosper.
• Structured Work Schedule: While full-time, the hours are clearly defined (40 hours per week, Monday-Thursday 9:45 am - 7 pm and Friday 9:45 am - 6 pm), providing a predictable work rhythm.

Key Considerations for Your Career Path:

• Customer-Centricity: This role is fundamentally about understanding and meeting customer needs. A genuine desire to help and a compassionate approach are paramount. If your passion lies in building rapport and problem-solving for others, this is an excellent fit.
• Telephony and Communication Skills: Proven experience in telephony, whether inbound or outbound, is a key requirement. Strong interpersonal, organizational, and communication skills are essential for making a positive first impression and handling calls effectively.
• Performance Metrics: The role involves meeting Key Performance Indicators (KPIs) such as call handling time, productivity, and conversion rates. Candidates should be comfortable working towards and achieving defined targets.
• Attention to Detail and Compliance: Accuracy in processing information and adherence to internal procedures, scripts, and regulatory requirements are critical. This role demands a meticulous approach to ensure compliance and quality service delivery.
• Adaptability and Proactiveness: The description highlights the need for motivated and adaptable individuals. The ability to quickly grasp customer needs and efficiently direct them to the appropriate resources is key.
• Application Timing: Be aware that advertisements may close earlier than the stated deadline if a high volume of applications is received. It is advisable to apply as soon as possible to ensure your application is considered.

In summary, the Customer Consultant position at Cavendish Online offers a compelling blend of a supportive, inclusive work environment, excellent benefits, and a role with genuine purpose. It's an ideal opportunity for individuals looking to advance their customer service career while contributing to a company with strong values and a commitment to helping both its customers and its employees thrive.