Customer Service Agent (Bristol, GB)

Review: Customer Service Agent (Maternity Cover) - Etex Building Performance, Bristol

This opportunity at Etex Building Performance in Bristol offers a compelling role for an experienced Customer Service Agent looking to make a tangible impact within a leading international company. Etex is a globally recognized leader in sustainable construction, driven by a clear purpose: "to inspire new ways of living." This mission is underpinned by a strong commitment to their people, fostering a culture of connection, collaboration, and well-being.

Key Advantages for Candidates:

• Impactful Work: You'll be at the forefront of customer interaction, ensuring orders are processed accurately and delivering "inspirational customer service." This means directly contributing to customer satisfaction and reinforcing the value of Etex's products and services.
• Career Growth within a Reputable Organization: Etex is not just a company; it's a recognized leader. Being named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023 is a significant testament to their integrity and operational excellence. This role provides a fantastic opportunity to gain experience within such a highly regarded organization.
• Emphasis on People and Culture: Etex explicitly states that its people are its top priority. Their culture emphasizes connection, care, teamwork, and well-being. This suggests a supportive and collaborative work environment where your contributions are valued.
• Commitment to Sustainability: For candidates passionate about environmental responsibility and corporate social responsibility, Etex's "Road to Sustainability 2030" initiative presents an exciting opportunity to be part of a company actively working towards a more sustainable future.
• Diversity and Inclusion: Etex champions diversity of thinking and inclusivity, aiming to ensure everyone feels part of the team. This commitment to equal opportunities and zero tolerance for discrimination creates an equitable and welcoming workplace.
• Flexible Working: The mention of hybrid and flexible working, built on trust, indicates a modern approach to work-life balance, allowing you to perform at your best.

Key Considerations for Candidates:

• Fixed-Term Contract: This is an 8-month fixed-term contract position to cover maternity leave. While this offers a valuable opportunity for experience and exposure, candidates should be aware of the contract duration.
• Core Responsibilities: The role requires meticulous attention to detail and accuracy in order-processing, as well as the ability to handle customer enquiries efficiently and professionally. You will be the primary contact for customers and the external sales team, requiring strong communication and organizational skills.
• Essential Skills: Candidates will need previous experience in a busy customer service environment, a professional telephone manner, and the ability to build strong relationships. Proficiency in Microsoft Outlook and a foundational understanding of Maths and English (GCSE grade C or above) are also essential requirements.
• Proactive Engagement: The role goes beyond reactive service, requiring proactive management of the entire customer ordering process. Candidates should be comfortable taking ownership and driving processes forward.

In summary, this Customer Service Agent role at Etex Building Performance presents an excellent opportunity for individuals seeking to contribute to a world-class organization with a strong ethical compass and a commitment to sustainability. If you possess excellent customer service skills, a keen eye for detail, and a desire to work in a supportive and forward-thinking environment, this fixed-term contract could be a significant stepping stone in your career path.