Customer Delivery Hub, Driver Technician reference: R-186277

This opportunity for a Technician Specialist at John Lewis offers a unique blend of hands-on installation, customer service excellence, and leadership development within a renowned employee-owned business. For ambitious individuals seeking a career that combines technical skill with customer engagement and team mentorship, this role presents a compelling proposition.

Advantages for Aspiring Candidates:

• Be a Brand Ambassador: As a direct representative of the esteemed John Lewis brand, you'll be at the forefront of delivering exceptional customer service, ensuring customers enjoy their new products from the moment they're installed.
• Develop Specialized Skills: This role goes beyond standard delivery, requiring proficiency in installing a variety of products, from furniture and kitchen appliances to sophisticated sound and TV systems. John Lewis actively supports your growth with their installer accreditation program, topping up existing knowledge.
• Mentorship and Leadership Opportunity: You'll have the chance to act as a role model and coach for your delivery driver colleagues. Sharing your expertise in home installations and customer service will be a key aspect of the role, providing valuable leadership experience.
• Attractive Compensation and Premiums: The role offers a competitive annual salary with the potential for significant additional earnings through Evening (£3.00/hour) and Night (£4.00/hour) Premiums for hours worked between 18:00 - 06:00, starting from October 5th, 2025.
• Employee Ownership: As part of the John Lewis Partnership, you'll be more than an employee; you'll be a Partner. This ownership model means you share in the responsibilities, rewards, and successes of the UK's largest employee-owned business, fostering a strong sense of belonging and contribution.
• Structured Work Week with Flexibility: The role involves full-time hours (41 per week) typically spread across 4 days, Monday to Saturday, with a consistent working window. Opportunities for discussing flexible working arrangements may also be available.

Key Considerations for Your Career Path:

• Physical Demands: This role involves significant manual handling and heavy lifting of large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses. Candidates should be prepared for the physical nature of the work.
• Driving Proficiency: A valid C1 UK driving licence with a maximum of 6 points is essential, along with your DCPC and Tachograph Card. Previous experience driving a 7.5-tonne vehicle is a prerequisite.
• Customer Interaction Skills: Beyond technical installation, strong verbal communication skills and a genuine commitment to customer satisfaction are paramount. You'll be expected to handle unexpected situations with courtesy and professionalism.
• Continuous Learning: The fast-paced retail environment means staying abreast of new products and technologies is crucial for excelling in this role.
• Pre-Employment Vetting: Be aware that some roles may be subject to pre-employment vetting, including potential DBS checks, which are carried out by a third-party registered body. Prompt completion of vetting documents is encouraged.

This Technician Specialist position offers a fantastic platform for individuals looking to advance their careers in a customer-centric and technically demanding environment. If you are a skilled driver, enjoy hands-on work, and are passionate about delivering outstanding service, this role within the unique John Lewis Partnership could be the perfect next step for you.