Customer Team Member reference: 1058691

This review is for the Customer Team Member position at Co-op, located in Yatton. This role offers an hourly rate of £12.60 and is part-time, with 16 hours per week plus regular overtime opportunities. The contract is permanent.

This is an excellent opportunity for individuals seeking a role that blends customer interaction with practical store operations, particularly within an in-store bakery environment. The role emphasizes a commitment to customer service, teamwork, and maintaining store standards. It's also a chance to be part of an organization with a strong community focus and a rich history of fairness.

Advantages for Potential Candidates:

• Comprehensive Benefits Package: Co-op offers attractive benefits, including 31 days of holiday (pro-rata), a pension scheme with up to 10% employer contributions, and virtual healthcare services for employees and their families.
• Employee Discount: A substantial 30% discount on all Co-op products in-store is a significant perk, alongside other brand discounts.
• Financial Wellbeing Tools: Access to Wagestream, a money management app, allows employees to access a percentage of their earned pay before payday, offering flexibility and financial support.
• Development and Training: Full, paid training is provided, along with dedicated support for personal development and career progression, which is invaluable for career growth.
• Work-Life Balance Considerations: While the role requires varied shifts, rotas are shared three weeks in advance and accessible via mobile, aiding in personal planning.
• Community Engagement: The opportunity to get involved in local community activities fosters a sense of purpose beyond the immediate job duties.
• Inclusive Workplace: Co-op is committed to building diverse teams and offers support for individuals with disabilities, including guaranteed interviews for those who meet the minimum criteria under the Disability Confident scheme.
• Simplified Application: The ability to apply via mobile device without a CV streamlines the initial application process.

Key Considerations for Candidates:

• Age Requirement: Applicants must be 18 years or older due to the nature of the shifts, which may include early mornings before 6 am or late evenings after 10 pm.
• Shift Flexibility: The working pattern involves 4-5 varied shifts per week, including early mornings, afternoons, late evenings, and weekends. Candidates should be prepared for this flexibility and discuss specific availability during the interview.
• Physical Demands: The role involves tasks such as restocking shelves and cleaning spillages, requiring a degree of physical activity.
• Customer-Facing Role: A genuine care for customer needs and strong people skills are essential for success in this position.
• Adaptability: A positive approach to change and problem-solving is beneficial, as the role involves introducing new products and services.
• Application Process: Be prepared to complete two online assessments as part of the application, estimated to take around 20 minutes.

Guiding Career Path:

For those starting their career or looking for a role with strong community ties and a supportive employer, this Customer Team Member position at Co-op is a promising entry point. The emphasis on training and development provides a solid foundation for future progression within the retail sector or the Co-op organization itself. The comprehensive benefits package demonstrates a commitment to employee wellbeing, which can be a significant factor in job satisfaction and long-term career retention. If you thrive in a dynamic, customer-focused environment and value working for an ethical, community-oriented business, this opportunity is certainly worth exploring.