Customer Delivery Hub, Driver Installer Trainee

Embark on a Rewarding Career as a John Lewis Home Installation Trainee

Are you seeking a dynamic career path that combines practical skills, customer interaction, and the opportunity to represent a beloved British brand? This Installation Trainee position at the John Lewis Partnership offers an exceptional entry point into becoming a skilled Home Installation Specialist. This role is more than just a job; it's a chance to join an employee-owned business where your contributions are valued and rewarded.

Key Advantages for Aspiring Specialists:

• Comprehensive Training and Development: You'll receive extensive training and support from experienced professionals, equipping you with the knowledge and skills necessary to become a fully qualified and accredited installation specialist.
• Direct Customer Impact: Experience the satisfaction of delivering exceptional John Lewis service directly to customers' homes, installing products they love and ensuring a positive end-to-end customer journey.
• Attractive Remuneration and Premiums: In addition to a competitive annual salary (£29,000.00 - £39,600.00), this role offers significant earning potential through Evening Premiums (£3.00/hour for 18:00-22:00) and Night Premiums (£4.00/hour for 22:00-06:00), rewarding flexibility and commitment.
• Unique Ownership Culture: As a Partner in the John Lewis Partnership, you'll be a co-owner of the UK's largest employee-owned business. This means sharing in the rewards and successes, fostering a sense of belonging and collective achievement.
• Varied and Engaging Work: Each day presents new challenges and opportunities, from loading deliveries to navigating routes and ensuring seamless installations, all while upholding the highest standards of customer service.
• Career Progression: This trainee position is a stepping stone to a fulfilling career as a Home Installation Specialist, with opportunities for growth within the Partnership.

Key Considerations for Candidates:

• Essential Driving Requirements: A valid UK manual C1 driving licence with a maximum of 6 points is crucial. You must also possess your Driver Certificate of Professional Competence (DCPC) and a Tachograph Card by your first day. Previous experience driving a 7.5-tonne vehicle is also a requirement.
• Customer-Centric Mindset: This role demands a strong focus on customer service, requiring you to be a brand ambassador, demonstrate courtesy and respect, and adeptly handle unexpected situations.
• Physical Demands: Be prepared for a physically demanding role involving significant heavy lifting of large and bulky items such as furniture, appliances, and more.
• Technical Aptitude: A good understanding of technology is important, as you'll be responsible for demonstrating how installed products work and keeping up-to-date with new product features.
• Flexibility in Hours: The role requires varied full-time hours across seven days, including early starts, late finishes, evenings, and weekends. While the Partnership values work-life balance and supports flexible working arrangements, this is a key aspect to consider.
• Vetting Procedures: Be aware that some roles are subject to pre-employment vetting, which may include DBS checks. Prompt completion of any required vetting documents is encouraged to avoid delays.

If you are a motivated individual with a passion for delivering excellent service, possess the required driving qualifications, and are eager to be part of a unique and rewarding employee-owned business, this Installation Trainee role presents a fantastic opportunity to build a successful career.