Customer Delivery Hub, Driver Installer reference: R-183744

Job Opportunity Review: Installation Specialist (John Lewis & Partners)

This is a fantastic opportunity for an experienced and customer-focused individual to join the renowned John Lewis & Partners team as an Installation Specialist. Based out of the Trumpington Customer Delivery Hub, this role offers a unique chance to be a direct ambassador for the John Lewis brand, bringing exceptional service and expertly installed products directly into customers' homes.

Advantages for Potential Candidates:

• Be a Brand Ambassador: You will be the face of John Lewis, embodying their commitment to outstanding customer service. This role offers significant satisfaction through direct positive customer interaction.
• Varied and Engaging Work: From furniture and appliances to sound systems and TVs, you'll be working with a diverse range of products, ensuring no two days are the same.
• Career Development and Accreditation: While previous installation experience is required, John Lewis & Partners invests in its team. You'll receive their "very own installer accreditation" to enhance your skills and knowledge.
• Part of an Employee-Owned Business: As part of the John Lewis Partnership, you'll be a Partner, sharing in the responsibilities and rewards of the UK's largest employee-owned business. This fosters a strong sense of belonging and collective success.
• Competitive Compensation and Benefits: The role offers a competitive annual salary range of £29,000.00 - £39,600.00, reflecting the skills and responsibilities involved.
• Structured Working Hours with Flexibility: Working 41 hours over 4 days a week on a 5-week rota provides a structured schedule. The role also highlights the Partnership's support for flexible working, which can be discussed further during the interview process.
• Focus on Professional Growth: The commitment to keeping up-to-date with new products and technologies indicates an environment that values continuous learning and professional development.

Key Considerations for Your Career Path:

• Essential Driving Qualifications: A manual C1 UK driving licence (with a maximum of 6 points), DCPC, and Tachograph Card are non-negotiable requirements, along with previous experience driving a 7.5 tonne vehicle. This is crucial for success in the role.
• Customer Service Excellence is Paramount: While technical installation skills are vital, a strong emphasis is placed on customer service. Your ability to communicate effectively, handle unexpected situations with courtesy, and ensure customer satisfaction will be key.
• Physical Demands of the Role: Be prepared for a physically demanding job. The role involves loading and unloading large items such as sofas, white goods, and furniture, requiring good physical stamina and the ability to cope with the demands.
• Technical Aptitude: A good understanding of technology is necessary, especially with the increasing complexity of modern home products. This is an area where continuous learning will be beneficial.
• Vetting Requirements: Be aware that some roles may be subject to pre-employment vetting, including potential DBS checks. Prompt completion of any required documents is encouraged to avoid delays.

Overall, this Installation Specialist role at John Lewis & Partners is an excellent opportunity for individuals who thrive in a hands-on environment, possess strong customer service skills, and are looking to join a respected and employee-owned organization. If you meet the essential requirements and are passionate about delivering quality service, this could be a significant step in your career journey.